We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pottery

Handled Pottery Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pottery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Payment of $300 was made to the business on 8/13 in full in exchange for service on 10/6. Though their online policy states cancellations and no shows forfeit the right to a reschedule or refund, our party was neither- we were not a no show nor did we request a cancellation day of or at any time. The service began 10/6 at 10am and on our way to the service, we noticed their online hours stated the business was closed. We checked ******, maps and Yelp which all states the business was not open at 10am. This confused us as our promised service was at 10am. We called the service multiple times to confirm the appointment with no answer. We decided it was best to still attend although the business states they were closed during the hours of our service. We arrived at 10:12am and were told we could not join the service as we were over 10 minutes late. We were advised to email them to have our service rescheduled. I emailed the company 3 times- which all came back as undeliverable even though their email chain says respond directly to this email to reschedule. I then found their Instagram and sent them a DM, and a new email for me to send my response to. I received a response from the owner stating to refer to their late policy, which states we forfeit the right to reschedule when we are late. This seemed odd, since the instructor at the service said we would be able to reschedule since we were only 12 minutes late and had already paid $300. We were not requesting a refund of any sort, all we wanted was to transfer our credits to a new class. The business refused to accommodate or compromise in any way. We responded to a yelp review of our experience and they responded saying because we wrote the yelp review, they wont offer us a reschedule. This seemed counterintuitive to me as they had never mentioned they were offering us one, which is why we initially wrote our experience in a review. Overall we were promised a reschedule and did not receive the service at all.

Handled Pottery Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.