Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment, in ************, on April 30th. I gave the proper notice. Once I moved out, I requested invoices/receipts to justify their charges against my deposit. Per ******** in the management office, they were allotted 21 days to provide me with the necessary documentation. They failed to do so within the timeframe and only refunded a fraction of my $500 deposit ($207.44 was returned via check [which I have not cashed] as I do not agree. Also, on top of that, I was charged an extra $256 for moving charges that I paid via the app. I have tried emailing management, as well as *******************, who is the DM, to no avail.

  Business Response

  Date: 07/07/2023

  To Val and BBB
  
  I think my business has been complained against in error.  There are several companies that have similar sounding names such as Avenue 5 Property Management.  I do not manage any property outside North San Diego County **********.  I do not have or have had any tenant by the name of ********************

  
  I have not been contacted by this person and had I, I would have requested her address and let her know she has the wrong company. I have no employees, I am a small mom and pop business so she could not have the right company.  I alone manage 5th Avenue Property Management in ********, **********; ************************************

  Sofi in ******, when I looked up is in a completely different County I do not have any branches nor do I do any apartment management anywhere in *********, let alone Alameda County. 

  I would suggest that Val contact the ********** BRE consumer Hotline and request to speak to someone or do a look up online who manages this apartment complex, because it is not 5th Avenue Property Management in ******** **. When I did a quick online search Yelp shows that Pinnacle Property Management manages this community.

  *****************************************************************************************************

  Please remove this complaint as it is not with me.  I'm sorry I could not be of assistance Val, good luck with finding remedy with your deposit. 

  If you require anything further, please let me know.

  Regards, 

  **********************************;

  5th Avenue Property Management

  Customer Answer

  Date: 07/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I will re-file a claim with the correct business.
  
  Regards,
  
  *******************