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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came in to the store on 11/27/2024 and purchased 2 veggie sandwiches. First thing I noticed was the employee putting new black olives on top of the older olives in the container which is disgusting if its not being properly switched out according to food and safety standards. The second thing Im complaining about is the avocado skin found in one of the sandwiches which my mother almost swallowed before spiting out. The avocado was unripe also she said. I went in to the store and asked for a refund and was told that I need to have the manager do that and he cant do it from the store computer himself. I asked him if he can call the manager and he said he would let him know that Im requesting a refund and took a picture of the receipt. I waited, nothing happened. No call, nothing. No refund in bank. So I contacted the store and spoke with an employee over the phone demanding for my refund, the employee said that he will call the manager again and remind him and that refunds usually only take 3 days which tells me that he never told the store manager that I need a refund. I have been waiting all this time for a response, still nothing. Ive sent 3 complaints to the corporate website and have left a review on Yelp showing pictures of the avocado skin. Im so lost and not sure what else I can do to get my refund and its impossible to find a number online to contact customer service for corporate.

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