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Business Profile

Timeshare Advocates

Vacation Owners Consulting Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Advocates.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ****** at Vacation Owners Consulting Group was paid $4,450 in May 2021, for services to remove our ownership liability with Shell/Wyndham. *** reassured us that this is what they do and guaranteed his services. It will be 4 years in May, 2025. We continue to make monthly loan and maintenance fee payments to maintain our good credit standing. We have lost time and money in this process. Weve been working with his attorney partner, but that too has been slow going and difficult. Email has been the only way to contact the attorney, who sometimes responds to provide updates on our case. We provided the documentation needed for our case, we were diligent in following through with what needed to be done on our end to keep this case moving forward. But still no resolution. We last spoke to the attorney in June 2024. He was going to obtain copies of our remaking contracts, but we never heard back. Our recent email attempts to contact and follow-up with this attorney handling our case, was on 10/21/24, 11/7/24, 11/14/24, 12/2/24, 1/16/25, and a call on 1/17/25, with no return contact except for an automated email that he was out of the area on 11/7/24. We also made attempts to contact *** ****** of Vacation Owners Consulting Group on phone ************ and ************, on 12/18/24 and left messages to call me back, I emailed him on 1/13/25, left messages again on both numbers on 1/14/25, 1/15/25, and calls and email again on 1/16/25. Then we attempted a call on the number in his LinkedIn profile at ************, but no answer. We would like a FULL REFUND of our payment. In addition to informing us of the guarantee for services, the payment receipt and ******** profile states *********** guaranteed 100% At the time of paid services, we recall BBB rated A+ and is why we selected Vacation Owners Consulting Groups services. We see that this business is not currently rated with BBB. Please assist us with this matter. Thank you, ******** and **** *******

Vacation Owners Consulting Group is NOT a BBB Accredited Business.

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