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Business Profile

Towing Company

S&R Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for S&R Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

S&R Towing has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • S&R Towing

      3199 Tyler St Carlsbad, CA 92008

    • S&R Towing

      1060 Airport Rd Oceanside, CA 92054

    • S&R Towing

      1134 N Melrose Dr Vista, CA 92083

    • S&R Towing

      124 W College St Fallbrook, CA 92028

    • S&R Towing

      28425 Cole Grade Rd Valley Center, CA 92082

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a car crash that occurred in ***********************. My car was totaled and inoperable and I was taken immediately to the base hospital via ambulance after the crash. ******** called the nearest towing service, S&R Towing, *********, to tow my car to their lot without any notice to me. A few days after the crash, I went to the company to get my personal belongings out of my car and to see if I could just hand over my car to the company and not deal with it anymore (my insurance doesn't cover towing/collision). The company told me that it would be over six hundred dollars just to leave my car there (plus daily fees). Since my license and registration are out of state (I'm stationed in ********** on orders), I don't even have a feasible method to get my title mailed here on time. Since my car was towed without any clearly posted warning nor did I request that specific company to tow it (I would've called AAA and taken it anywhere else if I was given the chance), it seems unfair that I have to pay such a price to leave my car with the company that's going to auction is off anyways even if I never reached out to them.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/11/22, I called AAA for battery service. They sub hired S&R Towing who sent a tech who jump started my battery incorrectly causing extensive electrical damage to my car. While I was waiting for the tech to give me the signal to start the engine, while he kept switching the cables around (long cables that go battery to battery) I heard a noise and saw sparks coming out of my engine. It took $1790.35, 3 months without a car, 6 visits to mechanics ********* Navarros Auto Repair, Used Car Nation and finally Delta) to repair my car. My car is a **** ******* XG350 with only 127k miles. **** though is an older car, we have kept it in pristine condition. My dad bought it brand new from *******, he drove it very little and it was his hobby. A week before he passed away he gave it to **** have an emotional attachment and the car drives better than newer cars. It was fine until the tech caused the short. He didnt even accept a tip and left apologizing. We replaced the battery and the car worked except some electrical components. Our mechanic replaced the alternator but told us to take it to the dealer because hit could have a shorted computer. At first, S&R Towing, **** the manager called and offered to make things right. He even sent a tow truck on 8/11 to take my car to his mechanic and sent me a Claim form which I filled out, notarized and delivered on 8/18 to *******. After 4 days they said they were towing my car to ******* and I had to pay for the diagnostic. After this they stopped answering my calls so I turned to AAA for help since I hired them not the towing company. They reopened my claim ***** with ****** as case manager. The diagnostic from the dealer pointed to the Junction Fuse Box. AAA turned down the claim because they request pictures but this is impossible when the damage is internal. It took replacing the alternator, the Fuse Box and 2 relays to fix my car. ************** found the 2 shorted relays which were burning fuses when engine started.

    S&R Towing is NOT a BBB Accredited Business.

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