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Business Profile

Vaporizers

To The Cloud Vapor Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    bought item 3/7/24 for $409.99. never received. company refuses to answer calls or call me back. said i would get by 3/12/24 but company asked *** to return item on 3/14/24. I NEVER RECEIVED ITEM. COMPANY IS RUDE AND VERY DIFFICULT TO REACH. THE FEW CHATS AND EMAILS THAT THEY SENT WERE NOT HELPFUL AT ALL AND TO DATE NO WORD ON MY RETURN $.

    Business Response

    Date: 03/15/2024

    Customer called *** to have item held at a ship station for pick up. ******** then called in saying he was due a refund because his item did not show up in time. This makes no sense whatsoever and after providing him with tracking and asking him why he was asking for a refund when trying to have his item picked up for delivery customer called in multiple times swearing and calling names demanding to speak with a manager. ******** said he is returning the device and is calling his bank and filing a chargeback.  

    Customer Answer

    Date: 03/16/2024

    That is false information given by to the cloud vapor.  This could have all been easily avoided. All I wanted initally is to speak to someone in charge. I even told him I want a return but mite keep the item once I spoke to a supervisor. I sent text and an email on (Sent: Wednesday, March 13, 2024 9:20 PM) asking for a supervisor to call regarding these shipping issues. Nobody replied. Their site says under contact us   chat-text-call-email. Here is the link *******************************************************; Yet nobody replied to my texts.  When you voicecall u get a message that says texting doesn't work. SO WHY DOES THE WEBSITE SAY IT HAS TEXTING AND WASTE UR TIME!  And they never answer or return voice calls or voicemails.  WORST OF ALL ***** LIED ON THE **** AND SAID SOMEONE WOULD CALL WITHIN 2 HOURS AND NOBODY CALLED.  Clearly this guy was just messing with me and purposefully trying to aggravate me. Who ever owns the company lost $409.99 on this purchase ( that's if i ever get a refund) and probably not aware it's due to an unethical employee.  Finally, and worst of all, they emailed me to return the device.  Here is the email proof below from to the could vapor  at 03/14/2024 at 1:48 pm saying I should return the item. Well I drove 30 minutes to the *** distribution site to pick up the item and they said they had the item but couldn't return it because the sender requested back. 

    Hey *****,

    Please return the device unopened in original seal with all extras to

    To the Cloud
    RMA 159644
    ***********************************************************************

    This will be refunded accordingly the Friday after receipt.

    Thank you

To The Cloud Vapor Store is NOT a BBB Accredited Business.

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