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Business Profile

Online Retailer

Fjorn Scandinavian

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 10, I ordered (#*****) a 10oz Teema mug in white. On the same day, I ordered an alarm clock that was shipped immediately. The Teema mug was not shipped and I only received confirmation of the order.On July 25, after emailing and voicemailing several times, I finally connected with a person by phone. We agreed to cancel my original order and I made an NEW order (#*****) for the 13oz Teema mug in white. My card was refunded for the old order and payment was issued for the new order on that same day.It has been several weeks and I have still not received shipping notification (even though I was told the item was in stock).I would like the order for the 13oz Teema mug to be fulfilled OR I would like the order to be canceled and reimbursed so I can purchase it elsewhere.I have left several voicemail and email messages AGAIN, and have received no followup phone calls or emails.Please help.

  • Initial Complaint

    Date:01/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lamp on their website (Fjorn Scandinavian) over a month ago 11/23/23 and have sent multiple follow up emails about my order and when it will be shipped. After 4 emails and over a month later I've still heard no response. I've also tried to contact them through their instagram with no response. I don't even care about the item being shipped anymore I just want my money back.

    Business Response

    Date: 01/09/2024

    Hello *******,

     

    Thanks for your Black Friday Weekend order and feedback about the backorder of your ************************* portable lamp from our Black Friday Sale.

     

    First of all, the back order has been cancelled and your card was refunded $242.40 January 3rd when you let us know you did not want to wait for the item to arrive back in stock from *******.

     

    We apologize that we did not keep you more closely updated on the backorder status of this item. Do try us again and we will try and do a better job for you.

     

    MVH / TAK / KIND REGARDS

    ***** M

    FJRN Scandinavian Customer Experience Team

     

     

Fjorn Scandinavian is NOT a BBB Accredited Business.

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