We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Go-Karts

Go Kart world

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Go-Karts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On march 18th 2025 me and 6 family members decided to go to the go cart world as a get away but had an awful experience my parents came to visit from ***** to get treated unfairly after we paid an massive amount of money to get on the rides but yet was denied service my kids was not able to get on the rides and enjoy their self do to some people being rasis towards her no human being should never experience such a bad and nasty behavior from people you think suppose to be there and supporttive instead of fixing the situation the supervisor did nothing about and I want someone to be held accountable for their actions spent around $225 money that couldve been spent in a well manner way

    Business Response

    Date: 04/05/2025

    Go Kart World is open 365 days per year, closing only for rain. We serve many people every single day. Without more information, it is impossible to know what happened in this case. However, certain things are known. Most importantly, the accusation of racism is ridiculous. Ninety percent of Go Kart World's staff are minorities. All of our managers are minorities. They would be surprised to know they were being accused of racism. It says the customer's children were denied access to a track. We have six tracks and each has different driving requirements which are strictly respected because they involve safety. If they raced on a track and were misbehaving, they will not be allowed to race again which isn't racism but rather for the safety of everyone racing. Customers who treat go karts like Bumper cars endanger everyone on the track, including themselves. Go Kart World has an excellent record for safety and that comes from being strict. That said, we do not eject someone from a track without several warnings. We've been open to the public and serving all segments of society for over thirty years. We have a duty to keep people safe and we take that duty seriously, which is why we have such an amazing record for safety. Finally, even in those cases where customers are ejected from tracks for driving recklessly, they will always be refunded unless the customer becomes threatening in which case, the police will be called. Our young staff deserves to be safe at their job.

Go Kart world is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.