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Business Profile

Homeopath

Sage Goddess Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 1, 2024 I paid $1,000.00 for a year-long course Apothecary taught by Dr ****** ******** and to culminate in accredited certifications. In **************** was no longer teaching the course so I requested a refund of $500.00. Her ex-husband, who had evidently locker her out of the business, only offered a $200.00 refund with a signed waiver from further legal action. I refused any amount less than the $500 I rightfully had coming. I then went to ****** for assistance but it was out of their parameters so I closed my ****** account. In April 2025 it was announced that Dr ******** was back and restarting the Apothecary program, so I contacted them and was told I would have access when the classes started up again in May. Well May rolled by and I still had no access so I contacted them again, but this time after much hounding I was told there was a refund issued and if I wanted access I would have to pay again.I contacted ****** and they have no record of any refund to my account, and if it was closed when the refund processed it would have been sent back to Sage Goddess. I contacted Sage Goddess with the info from ******, again requesting the refund be mailed to me, and now they are ignoring **** have the email chain attached. They should not be allowed to treat people like this just because they are online. I have contacted the ******************* and filed a complaint, and Los Angeles County Sheriffs but they won't take my report online or over the phone. This is unfair and illegal!!

    Business Response

    Date: 07/07/2025

    Sage Goddess sincerely apologizes for the confusion and delay regarding ** *** ****** refund. After a thorough review, we discovered that while internal recordsmaintained by a previous co-owner who was managing the business at the timeindicated a $500 refund had been completed via ******, the transaction was in fact returned to Sage Goddess and the funds never reached the customer.
    At the time the ******************** complaint was posted, we immediately took steps to resolve the issue.
    On Thursday, July 3, the companys new Chief Operating Officer spoke with Ms. ***** directly to apologize and provide resolution. That same day, Sage Goddess responded to Ms. ****** outstanding support inquiry, addressed her concerns posted on social media, mailed a $500 refund check to the address she provided, and issued a $250 credit for product, which she accepted. Our COO will be working directly with her to fulfill her order. She has his direct email address to send the list of products she'd like.
    Sage Goddess remains committed to transparency, customer satisfaction, and honoring the trust of its community. This matter has been addressed in full, and the customer has received the agreed-upon resolution.

     

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Classes were purchased with the statement that there would be lifetime access. Yearly cost was $1500. I have subscribed since 2019 ( $9000 total ) Yesterday, 2/12/2025 the site was taken down, all ******* videos pulled. There was no notice or warning. All the content disappeared. I am looking to have access to the content reinstated or a refund issued.

  • Initial Complaint

    Date:02/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since 2018 I have purchased a yearly membership class from the business which consisted of monthly (live/recorded) video classes and digital printable handouts. I also purchased several standalone classes which also consisted of video recorded classes and printable handouts. The courses were advertised as allowing for lifetime access. As these are digital offerings, there was no distinction made between "life of business" or "life of user". The business has been scaling back after ceasing to have the original teacher of all of the classes I purchased continue with any new classes, nonetheless, access remained available for all of the purchased classes and no mention was made that students should save or upload any of the past videos or handouts. Without prior notice, the business suddenly closed yesterday (2/2/25), the website announced the closure and access to the classroom files has been cut off. I have spent approximately $10,000 on classes, supplies and materials related to the programs offered by the business. Had a notice been given that access to the learning files was coming to an end I and other students would have no doubt taken immediate steps to secure the videos and handouts paid for in the good faith of always having access to these digital files. I am asking for the company to contact me to arrange a transfer of the information - access to the video classes and handouts between ********* that I may save all of the information or to please refund my payments as I no longer have the benefit of my purchase. Knowing that I had "lifetime access" I never felt pressure to save these things. I could always log on for access. Now that has changed and should be rectified to honor the pledge and promise made to me as a student and the representation I relied upon when I purchased these classes. Students were always told they had lifetime access to the files. I would have never spent so much money had that not been the case. Thank you.

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December 2023, I signed up for an online class with Sage Goddess. The owner, ***************************, the curator and teacher for the class was the main reason I signed up. The class is called Apothecary. The first 4 months were ok until May 2024 when things started to fall apart. ****** and her former husband, ****, were having a legal dispute. **** filed a lawsuit against ******. By mid-July, she was forced to resign as CEO of Sage Goddess. In the meantime, classes have been postponed several times, class tools have been shipped late or damaged, class notes have not been uploaded in time for class. I requested a refund for the remainder of the year the end of June and was told I would forfeit any rewards earned, I would have to pay back $100 for the Book of Wisdom which was a free gift for signing up for the year in advance, and I would lose access to the classroom videos & notes. I prepaid for the year because it was $1000/yr vs $100/month. I also signed up for the monthly class tools which was $110/month. I ask for a Refund for the remaining months of July-Dec and that I get to keep the FREE Book of Wisdom & be allowed to have access to the classes I already paid for **** to June). I do not wish to continue with the Apothecary course if ********************************* is not the teacher. I do not wish to be taught by their alternative assistants. I do not appreciate how the co-owner, ****, managed the situation and brought his dirty power trip into our classroom by blocking ****** from the class FB page and has now forced her to resign. I received an email with the option to cancel and be issued a refund of $400 within ****** days! The email is a form that must be filled out by tomorrow, 7/26/24. He gave us 2 days to decide and the fine print essential waives your rights and blocks you from any Apothecary material. I will be reaching out to legal counsel in the morning but wanted to issue this complaint so others do not get shafted as over 300 of us in the class have already.

    Business Response

    Date: 08/04/2024

    All customers, including *********************************, were offered a pro rata refund for the unused term of her enrollment in the program. ******** did not respond to our repeated communications, so no request for refund was received from this customer. ********************************* is welcome to request a refund like everyone else in the program.

Sage Goddess Inc. is NOT a BBB Accredited Business.

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