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Business Profile

Online Retailer

Alisastyle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase 12/12/22 On their website they state they are a ** company based in ********** but they are not. Before placing my order i asked them if they had a domestic return shipping address and they said yes. And also state on their website returns are hassle free. I placed my order and was appalled by the clothing i received. Not only is the quality horrific, the items I received look entirely different. I have written their customer service numerous times and they are refusing to give me a domestic return address and are trying to force me to return to ***** and me to pay an extremely expensive return shipping fee which would leave me with no refund money after the cost they quoted. I have numerous emails i have sent to them and they have stopped responding and will not provide me a return address. I have started a dispute for the charge with my bank as well. Their website is alisastyle.com and their customer service address is *********************************** They do not provide a phone number

  • Initial Complaint

    Date:11/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last October 1, I have ordered a dress on their website Order*********...I received the dress timely but it was very much different from its original photo on their website. This company keeps offering me discounts after discounts without sending me the right dress... they've offered refund just $20.. I told them that if they can send me the right the dress I won't need a refund but all they offer is a max refund of $20 and a discounts on their website... they never mentioned if they're going to send the right dress that is on their website..

Alisastyle is NOT a BBB Accredited Business.

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