We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hardware Sales

Pete's Hardware
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ****** sprayer and during the purchase I talk to 3 ace employees, none of them informed me the product was non returnable. If the product was quality I would keep it, it's basically junk. I tried to return and exchange for an air compressor the next day and was refused. This same ****** sprayer is returnable at *********** ******, and ******** I was baffled to learn ace is the only hardware store with this ridiculous policy.

    Business Response

    Date: 06/25/2024

    The paint sprayer this man purchased is marked with a bright green sticker that states that this product is NOT refundable or returnable. Any of the  products sold at Pete's Hardware that are NOT returnable are marked with this sticker and the cashiers reiterate the policy when an item is purchased.
    I called the local ********** to ask if they would return or refund a paint sprayer that was opened and used. ********** told me that they would NOT refund or return but if the product was defective they might consider an exchange. 
    Amazon and ******* are online businesses that will take anything back , put it on a pallet or trash it. These businesses should not be compared to a small hardware store.

    Thank you 
    *********************


    Customer Answer

    Date: 06/25/2024

     
    Complaint: 21803910

    I am rejecting this response because:

    My main beef is no one said the product was non-returnable, not the paint the department guy who showed me the product, nor his helper, nor the cashier.  Also the sticker is green which means go, the logo is in a bigger font and the message in a small font. 

    How about a big red sticker with a large font?  How about you carry quality products instead of low quality junk?  I have since bought a small air compressor and paint gun which is miles better than the garbage you sell, I bought both from a different quality retailer because the compressor you carry is obscenely loud and you don't carry paint guns.


    Sincerely,

    ***********************

Pete's Hardware is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.