We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photographer

Samantha Alves Photography

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photographer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a newborn session with Samantha Alves Photography for $400. The photos were taken on 6/23/2023 and payment was sent through Venmo. After the photos were taken, Samantha stopped responding to all my communications. She didnt respond and send me my photo proofs until I filed a dispute with ***** to get my money back. Proofs were sent on 7/3/2023 and still no final photos have been received. Samantha always has an excuse as to why she didnt respond. All of her profiles for her business have different addresses, so people cant easily look her up. I found her old yelp that shows the business closed because it has terrible reviews on it stating the same thing happened to other clients. ************************** I just want my money back, I paid for newborn photos to introduce my son to family and friends, hes going to be two months now.

    Business Response

    Date: 08/06/2023

    As stated in my contract turn around is 4 weeks you recieved your proofs 1 1/2 weeks after your session, and I told you your gallery would be complete this weekend. It also stated on my website 6-8 weeks i am a single mom of 2 and things happen. Unfortunately a lot has been going on and Ive had to take care of that. 

    Customer Answer

    Date: 08/06/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that I no longer want to deal with the head ache of this complaint. The business owner continues to make excuses on why she hasnt provided my photos within her timeframe of 3-6 weeks listed on her contract. Its not just about the photos, its about communication. Had the owner communicated and responded to my outreaches timely, I wouldnt have gotten to this point of frustration.  

    Sincerely,

    *************************

Samantha Alves Photography is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.