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Business Profile

Brake Equipment

Bravo's Auto & Body Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brake Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    5/01/2024 The sale manager quoted it would will be $380 to put on the catalytic converter .Then he changer the price after he took it apart on the lift. Five hundred and fifty. I *********************** stater to him put it back together he said ok you still have to pay for three hour .I said that is find put it back and he said i will give it to you for Four hundred. I told my son who was with the car at the time of service and he changer my son five hundred dolls.

    Business Response

    Date: 06/06/2024

    CUSTOMER CALL OVER THE ***** FOR A PILIMARY ESTIMATE CUSTOMER GAVE INFORMATION ON VECHILE FOR ESTIMATE. WHEN VECHILE CAME IN VECHILE ENGINE SIZE WAS DIFFERENT TO THE ENGINE SIZE SHE HAD FIRST CALL ON SO TIMES CHANGE TO REPLACE CATALYTIC CONVERTER IT WAS A 3 HOUR DIFFERENCES CUSTOMER HAD HER SON DRIVE IT IN AND I TOLD HER SON AND SON GAVE PERMISSION TO CONTINUE WITH THE REAPIR EVEN AFTER I TOLD HIM THE REPAIR WOULD COST MORE SON TRIED TO GET AHOLD OF MOM BUT MOM WAS NOT AVALIBLE TO HE GAVE THE OK TO REPLACE CATALYTIC CONVERTER AND AT THAT I STILL GAVE CUSTOMER A $300 DISCOUNT CONTACT US FOR ANY FURTHER INFORMATION. ************ 

Bravo's Auto & Body Repair is NOT a BBB Accredited Business.

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