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Business Profile

Gas Station

Mobile Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/30/24, 1:00 pm. I purchased gas at the pump, I also needed air in my tire, so I went in the store and asked they turned the pump on, the lady clerk said they only give coins for the machine "if you buy gas" which I already did. She refused to give me the coins. The manager/owner came out and I asked for the clerks name and he refused to give it to me, he said: I AM THE MANAGER. I said: so your refusing me air service? He said Yes! I told him I would file a complaint, he said go ahead and said: The phone #'s on the sign above the air pump. BY CALIFORNIA LAW: You must supply air and water to customers who buy gas, which I am.

    Business Response

    Date: 08/12/2024

    Not our customer 

    Customer Answer

    Date: 08/12/2024

     I am rejecting this response because: They are claiming that I am not a customer and, I did not get gas, but I did, I paid at the pump. And by California law, they are required to supply free air and water which they DID NOT DO!


    Customer Answer

    Date: 08/14/2024

    I do not save "gas receipts", is there another form of "proof" such as a witness?

Mobile Gas Station is NOT a BBB Accredited Business.

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