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Business Profile

Insurance Agent

State Farm: Phil Goodge

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a customer with ******************** Farm Phil Goodge in ************** ********** For more than 20 yrs I'm a client that pays on time dont have DUIs or any tickets I did however call and discussed the reason they keep going up on my bill and was told because I drove ***** miles during the past year I disagreed and and was irritated and let them know I was, I did not threaten anyone or cuss them out but I told them I strongly disagree I hung up I then thought maybe I was a little hard on the agent and called back and apologized I was told it was accepted this occurred in February, In March I receive a very threatening letter that looked like an 8th grade student prepared it It was from ************* there was no heading no signature The letter stated I was not to go to any State Farm Office or the police would be called (I live in ********* their office is in ************** 2.5 hours away) I never go into an office I do business by phone or online I'm trying to contact the agent or someone that can resolve this issue I like this insurance company and the staff there I even wrote a letter of apology and sent them to the agent and to their Corporate offices in ******** and Geogia They don't communicate with me and how can I fix a problem if they won't tell me what I can do to fix it

State Farm: Phil Goodge is NOT a BBB Accredited Business.

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