Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early February, had Big O work on the air-conditioner in my car (a recharge and a test of the system). They returned the car to me saying everything was fine, and when I went to turn on the a/c the unit did not work.
  
  When I brought the car back to them, they insisted that it was my fault the a/c didn't work.
  
  They also purported to do an alignment on my car, although I doubt they did as the car's steering was exactly as it was before.
  
  Again, I brought this up with them, and again, they blamed me.
  
  They offered no recompense or refund. They offered to work on the car for a further charge, which I declined.
  
  I am out hundreds and hundreds of dollars because of their dishonesty and greed.
  
  I have contacted Big O corporate, and even though they said they would get back to me within 48 hours, it has been over a week and I have yet to hear from them.
  
  I did leave poor reviews for this business on Yelp and Google - and noticed there were many other customer reviews with similar complaints about this business.
  
  Thank you for your time.

  Business Response

  Date: 04/21/2023

  Please open the attached document.

  Customer Answer

  Date: 04/23/2023

   I am rejecting this response because:
  

  This is not a response from the business – this is merely a copy of the same receipts that I already have copies of, which prove nothing.

  The attached photos on the "response" were taken on my second visit to big O, and not the first visit when they told me the work had been completed which it obviously had not - their own photos prove that point.

  I have since had to pay another mechanic over $500 to get the work done that big O had already charged me for and lied about completing.

  That new mechanic also informed me it was quite evident that no dye test had ever been done on the refrigerant discharge hose from the AC - and Big O told me that they had done that.

  I have also had two independent mechanics look over the receipts and they said the labor charges were absolutely padded out to charge more than the time it would actually take to get the work done – that's if Big O had done it at all which they had not.

  I have been offered no refund nor offer of complimentary work by Big O to set this right. They are merely blaming me for everything.

  As pointed out before, this business has committed fraud upon numerous other customers as shown in the yelp and Google maps reviews online.

  I have filed a complaint with both Big O corporate as well as the bureau of automotive repair of the state of California.

  If I'm not refunded the money I spent for work that was not done, I have no choice but to take this to court which I'm prepared to do.

  Thank you for your time.