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Business Profile

Records

usdmvcheck.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a $1 driving record (my own) in order to prove to my employer that I could drive the company van to take kids on a field trip. Without my authorization, the company charged me monthly fees of $28.95 going back to October. I did not authorize a monthly subscription and it this was part of the agreement about the $1 charge for a single driving record, I unsubscribed by phone immediately. The total is $376.35. Any time I call the company to have a conversation about these charges, nobody knows who their boss is and the address keeps changing on the statements. I never used the services save for the $1. The company has also committed false advertising because their website advertises one year access for $28.95 per month. So clearly if I did agree to services via my former work email account, and they charged me the one time annual subscription, they decided on their own to keep charging me.

    Business Response

    Date: 12/10/2024

    Hello,

    After review, we can confirm that the account was successfully canceled on October 30, 2024 and a full refund was successfully issued on December 10, 2024. Please allow 3-5 days for the reimbursement to reflect on your end. If there is anything else we can assist with regarding the account, please contact our customer support team at your earliest convenience.

    Best Regards,

    The Support Team

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