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Business Profile

Lasik Eye Surgery

Laser Eye Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lasik Eye Surgery.

Complaints

This profile includes complaints for Laser Eye Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Laser Eye Center has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/06/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Laser Eye Center (LEC) me hizo fraude.Fui a una consulta GRATIS el 2/03/2024 a LEC, donde me dijeron que me pondran un lente ptico ($9990) y un tratamiento de ojo seco ($600) con un costo total de $10,590 dlls de los cuales me podran dar un prstamo con Alphaeon *** $10,400 pagando yo en ese momento los $190 restantes y me programaron exmenes preoperatorios (ASCAN) para 2/17. Posteriormente llame para cancelar todo y la secretaria me dijo que estaba bien; a los pocos das me llamo ******* buscando retomar la ciruga donde acced solamente al lente ptico, concluyendo en una reprogramacion el 3/20 con ASCAN en 3/9 y un total de $9990 programando una devolucin *** $600 (Para esta fecha Alphaeon hizo un cobro *** $289, el cual pague *** no querer afectar mi rcord).El 3/1/24 mi doctor general me recomend consultar con mi oftalmlogo (obtuve cita el 3/08), as que hable de inmediato a LEC buscando a ******* para avisar, y como no estaba hable con una seora quien me dijo que ella ********* los ASCAN, y que hablara bien con mi oftalmlogo antes de reprogramar, as lo hice y l me dijo que no deba hacer la operacin *** mi estado de salud; dando cancelacin total el 3/14 donde segn LEC no deba preocuparme en lo absoluto.******** me hizo un cobro *** $289 nuevamente (el cual ya no ********* pregunte *** que si no me haba hecho la ciruga, ellos me dijeron que no se recibi nada *** parte de LEC, llame buscando a ******* para aclarar esto, a quien me negaron en varias ocasiones, les dije que si no me ayudaban me *** a BBB, as que me transfirieron con alguien mas, quien me dijo que se haba hecho la devolucin, reteniendo $500 *** ASCAN y cancelacin, cuando en el contrato dice que habr un cargo *** cancelacin despus de realizar los exmenes ASCAN, los cuales no ******** ademas los $190 que pague *** mi cuenta, no me fueron devueltos, los depositaron en Alphaeon y todava hoy 5/01 me llaman del banco para notificar un adeudo en mi cuenta *** 51 dlls.

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