Lawn and Garden
HomeyardmartInformation and Alerts
Alert Details
This business has 1 alert.
Alert
BBB opened an investigation into this firm due to the number
of inquiries we have received. According to BBB files, consumers allege not
receiving the purchases they paid for. Furthermore, consumers allege not being
able to get a response with the details of their orders or refunds. On June 6, 2023 the BBB contacted the company regarding our concerns about the amount and
pattern of complaints we have received, unfortunately, the BBB did not receive
a response.
The Federal Trade Commission’s Prompt Delivery Rules
"spells out the ground rules for making promises about shipments,
notifying consumers about unexpected delays, and refunding consumers' money.
Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed
by phone, fax or the Internet.” For more information about the FTC's Prompt
Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules
Important Information
Advertising Review
On June 6, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.homeyardmart.com/. The business advertises the following claims:
- “As Seen On:” “ABC,” “CBS,” “FOX,” and “NBC”
- “Up to 50% Off”
- “Hot Sale” and “Flash Sale Ends Today”
- “Free One Years Product Warranty”
- “Fast refund>>100% Money Back Guarantee” and “100% Satisfaction Guaranteed”
- “Certifications” and “Certificate of Compliance”
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
11. "Up to" price savings claims - https://www.bbb.org/code-of-advertising#Up_To_Price_Savings_Claims
9. Sales - https://www.bbb.org/code-of-advertising#Sales
8. "Factory to you," "factory direct," "wholesaler," "wholesale price" - https://www.bbb.org/code-of-advertising#Factory_To_You_Factory_Direct
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
As of June 29, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
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