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Business Profile

Lawn and Garden

Homeyardmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn and Garden.

Complaints

Customer Complaints Summary

  • 32 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product I ordered from this company was nothing like the description on their website. The product is not the same as the item advertised. I paid additional money for fast delivery which took almost two months. The item came from ***** instead of the U.S. as stated by the company. I have contacted them for a refund, but have not received any correspondence in return.

  • Initial Complaint

    Date:08/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought approximately 2 weeks ago. Bought 3 sets of birdhouses which are not the size I was to get. Much smaller than the ones I ordered. I would like to return birdhouses and get a refund.

  • Initial Complaint

    Date:06/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Watched a video on Pinterest for squirrel proof bird feeder. Ordered it for $43.99. $9.00 shipping. Received a bird feeder that looked nothing like the one pictured in the video. Contacted them asked for full refund and shipping label for the return. They replied with a copy of their return policy told me I have to pay for shipping of return and no guarantee of a refund back to my credit card.

  • Initial Complaint

    Date:05/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a bird feeder on 5/23 my **** was charged $43.99 and never received item. Completely fraudulent I am calling card company to get refund however I want to put a complaint in against this company

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a squirrel proof bird feeder almost a month ago. My account has been debited on April 24 2023 but I still have not received the bird feeder. I requested a tracking number, method of shipment and an ETA but all I get are broken English emails from someone named ****. The email address it is coming from is not the same as the customer service email address on the website. I have resolved that I will never see this bird feeder and that I have been scammed I just want them investigated and shut down.

  • Initial Complaint

    Date:03/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 11, 2023, PayPal Trans: 9LS69233FB815764Y, Invoice: ********************* Ordered a feather board for my table saw. Two items were listed Gear A, a push stick, and Gear B a feather board - as was pictured for GEAR B selection. They sent GEAR A, an inconsequential push stick, not needed. You cannot contact them by any known methods. They should be removed from doing business in the US. The more I review the Home Yardmart website the more I can see their deception. Buy two .50$ pieces of plastic for 35.00$ or get shipped the wrong one and you'll be stuck for 23$

  • Initial Complaint

    Date:11/30/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My complaint is exactly like the others. This outfit is a scam. We ordered a wreath from HomeYardmart. The wreath was not as described Rip-off - Ads falsely state wreath is approximately 24" X 24". Wreath sent is approximately 14" X 16". Contacted vendor within 14 days and the reply requested return address, order no., etc. Stock reply asked for the same information and disclosed that the wreath could be returned as long as WE PAID the $ **** return shipping fee. Home and Yard sent a wreath that was not remotely close- (8" -10" smaller) to the size and photos. The wreath was shoddy with ornaments loose in box. Contacted vendor. Alternately they would provide a 30% credit to my card without returning the product. I went back to the site and there are no wreaths there. I saved the *** from the site for this wreath. It is dead with DNS 404 error . I am working with **************** to credit my account. I am not seeking a refund at this time if AMEX credits my account. This is definitely a scam outfit.

    Customer Answer

    Date: 12/22/2022

    The case is resolved thanks to an **************** refund for disputed charges.
    I want to emphasize that the merchants product description was egregiously false. Further, they wanted me to bear the cost to return it ***** for a defective and false description. My complaint mirrors that of other consumers posted on your site and elsewhere.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what was presented in pictures to be a large Winter wreath from this company. The wreath that came in October, was tiny and nothing like the picture. I wrote to their email immediately and said "Hello, I bought a wreath and would like to return it immediately for a full refund. It was not the wreath shown in the pictures. Can you please tell me as soon as possible how to return it and when I will be credited my money.". I sent them the picture of their advertisement and the picture of the wreath I received. I have written to them twice since and never get a reply. This is a major scam and false advertising. I paid $37.98 plus shipping and I would like my money back. That company should be shut down.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I had seen the complaints. I purchased two Christmas wreaths. They arrived from CA and were **** what was describe or pictured. The product I received is not nearly the size or looks anything like as what was described in the ad. The material made it isn't as high quality as what is depicted in the image. Instead of shipping it back to the CA location. On the return paid they do not lost the return address, only when you email. They sent me an address in ***** which would cost more than what I paid. I explained that I will be sending it back to the CA address. All I wanted is to return the items and receive my money back for something that was falsely advertised.

  • Initial Complaint

    Date:11/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Christmas wreath from them, the description said it was a 20 inch wreath with a picture of a 20minch wreath... I received a wreath and it is 8 inches big...I want to return it but I cannot even get on line to the site.. it won't let me so I cannot contact them...I also have a small window for returns so this has to be done soon...I think I was scammed, definitely deceptive website and just want my refund...they do not have a phone number and I am a senior.. PLease help me. Thank you, ************************* P.S I have no receipts since it was an on line purchase, no receipt came in box

Homeyardmart is NOT a BBB Accredited Business.

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