Reviews

This profile includes reviews for Ortho Mattress Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ortho Mattress Inc. has 27 locations, listed below.

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  Ortho Mattress Inc.

  11030 Artesia Blvd Cerritos, CA 90703-2536

  
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  Ortho Mattress Inc.

  8105 Moores Lane, Ste 1600 Brentwood, TN 37027

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  Ortho Mattress Inc

  109 S Las Posas Rd #101 San Marcos, CA 92078

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  Ortho Mattress Inc

  1400 Camino De La Reina San Diego, CA 92108

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  Ortho Mattress Inc.

  1700 Newport Blvd Costa Mesa, CA 92627

Review Details

• Review fromAmy C

  Date: 02/07/2025

  1 star
  Box spring was delivered damaged and theyre charging $99.95 to exchange. What a joke. **************** person was rude and told me there is nothing I can do about it.

• Review fromJavier L

  Date: 04/24/2024

  5 stars
  ***** at ******** store was a complete professional. Thanks *****.

• Review fromKerri B

  Date: 03/27/2023

  1 star
  Ortho Mattress doesnt stand behind their word. We bought a mattress late January 2019, by 2021 we were having issues. We tried adding two different mattress topper to try to help, but nothing did. In 2022, we filed a complaint to our guarantee/warranty (10yrs long). It took a lot of work with constant back and forth to finally get an inspector out here (at our cost of course). Our claim was denied because the depth of imprint was enough. Its such bull***t! We have been struggling so much, can sleep a night thru and constantly in pain. They dont want to work with you at all. Even if its just an exchange we just NEED SOMETHING!!! But they just dont care. They will find any excuse or reason why you are disqualified from guarantee/warranty. Will never buy from Ortho again, and will definitely tell anyone and everyone NOT to shop with them too. Bad Business!

• Review fromGabrielle L

  Date: 02/07/2023

  1 star
  The worst mattress in the world, the sides are round and dangerous my wife got injured because of this feature that makes you fall if you get close to the edge 10" or so and what is worst is that we paid around $2,800.00 for a (FIRM) mattress, we will never buy from this company ever again after been a customer for about 40 plus years.
  After 3 plus years I convinced my wife to expend less from another company because this was the worst waste of money we have ever had

• Review fromCarolina G

  Date: 08/28/2022

  1 star

  Carolina G

  Date: 08/28/2022

  *************************************************************** ***************** , I purchased a mattress worth $3200.00 at *************************************************************** ******************** Within a month the trends were coming apart, the edges were sinking in. I decided to call customer service, They sent ***** ********. his business card reads:************************* , he came out to inspect the mattress and said I would receive a letter with findings. I did receive that letter from ***** ******, letting me know that they would not replace the mattress. I believe this is unacceptable why would someone pay for an Ortho mattress of $3200.00 and in less than a year its no good. I ask that you look into this company which may be selling old material. I would like to get a new mattress for the price I paid. I now have a debit on a credit card that they gave me to make payments to: ********* . What can I do about the credit card payment?

  Ortho Mattress Inc.

  Date: 08/30/2022

  Hello Caroline,
  On 08/15/22 you called Ortho Mattress regarding this issue. We set you up for a courtesy inspection (something that's not covered under warranty). You got your mattress inspected on 08/16/2022 by Julio G. The report from IBG came back, the mattress got denied to to insufficient frame support. You only have 4 cross slats, which per Ortho Mattress policy, given to you at the time of purchase, it states you need a minimum of 5 slats. Therefore explains why your mattress is sagging 1/2 in already. The loose threads are cosmetic, which are not covered under warranty. However, here at Ortho Mattress we want to keep our customers happy. If you fix the support, we will go ahead and do a one-time exchange for a new mattress. You will just be responsible for paying the delivery. Please contact me Monday-Friday from 7am-3pm at XXX-XXX-XXXX ext 2202 when you wish to move forward. Kindly, CSM Christian.

  Carolina G

  Date: 09/02/2022

  Good Morning,
  Thank you for your reply.. I will Definity look into fixing the frame support after this weekend. I wish that someone would have told me , when I purchased the mattress . I will contact you when to deliver the new mattress worth the price that I paid for of $3200.00.
  I understand there is a delivery fee, could you tell me what that fee is?

• Review fromMarianne K

  Date: 08/17/2022

  1 star

  Marianne K

  Date: 08/17/2022

  This is the worst experience I have had with a bed company. We order a bed and told Chad our sale person we had a sleep number bed, he assured us no problem. The bed came and the delivery man came, saw our bed and starting saying we don't take sleep number beds. He said it was not written down. He was so rude, complaining that this was not his job. I ask for his name and he refused. Then he call the company and was saying it was because it had bed bug. He and your sale person lied over and over. I asked for a full refund and was giving a hard time by Chad. He than wanted me to bring back the protective cover. I was happy to give it back but it's not my job to take an hour to drive it to your store. Where is the customer service. It is to bad this has to be such a bad experience. We are a long time customer of many beds and will never buy again. I will also be calling the, BBB

  Ortho Mattress Inc.

  Date: 08/22/2022

  Hello Mr. ********
  
  I will like to start with an apology. To get things clear, the reason to why the drivers refused to take your old mattress was because your Sleep Number bed had bed bugs. The drivers offered to place the mattress outside for you and you refused the service. However, we apologize but we were not going to take your mattress and have all the other mattress in the truck run a risk of catching them.

  Marianne K

  Date: 08/22/2022

  I have taken pictures and the area he said had bugs, DOES NOT. The area is not the mattress but the platform that it sits on. It is a sleep number bed so it does not have a box spring but a frame that moves up and down. The service man is lying, He did not want to take the old bed because it is heavy and takes up a lot of room. He complain about it for 15 minutes before he started to look for an excuse to leave it behind. Ortho has done nothing to give us a solution to the rude service or stand behind their agreement. We call the corporate office and it took them 5 days to call us back. We will never buy another bed from Ortho