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Business Profile

Protective Covers

carcover.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Reviews

This profile includes reviews for carcover.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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carcover.com has 2 locations, listed below.

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    • carcover.com

      13810 Bentley Pl STE A Cerritos, CA 90703-2434

    • carcover.com

      19370 Collins ave #1507 North Miami Beach, FL 33160

    Customer Review Ratings

    1

    Average of 5 Customer Reviews

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    Review Details

    • steven r

      Date: 10/17/2024

      Bought a rv cover from CarCover.com. Dont ever buy from them. Product was ordered on October 3rd 2024. Website says in stock. You would think a company that sells covers for rv's , cars, trucks has them in stock. I get a call about a week later asking me if I can wait till the 15th for the rv cover. They claim they have 40 of them but can't find any of them. They are getting another shipment of them and will ship a rv cover out guaranteed on the 15th. I call the other day on the 16th of October to check on shipping status. Now I get told oh the container of goods is coming in and it will ship out the 18th guaranteed. Frustrated said no I can't keep waiting. I want to cancel my order. Then the guy at ************* argues with me about cancelling and trying to bribe me with another discount. He says they get the covers from some place in ******. Don't buy from these guys. Sounds like they dont even make the covers they just get these generic covers from a 3rd party supplier somewhere else. Went and bought another ADCO Rv cover. A company who actually makes their own covers. Will not do business with them ever. Tell me one day then get the run around and telling me will ship out another day. Then arguing with the customer who wants to cancel their order because the customer is seeing they don't have the covers.

    • Gerald B

      Date: 08/06/2024

      Ads claim Waterproof. Cover Failed in less than 4 months. No unusual harsh weather. Removed cover regularly and checked. Began deterioation at 3 months. Complete failure left inside of car soaked. On-line add claims waterproof in several places and even argues against water resistant products. ******************* claimed they dont advertise waterproof even after I sent them a link to their own ad. Admitted readily to inferior product but would not reimburse my $149.00. False advertising! How am Into trust supposed new product quality?They sent me replacement cover which I will not use. Wasted $150. I will not recommend this company. I will go out of my way to let others know that they are not truthful in their advertising nor in reimbursing me for a poorly made and falsely advertised product.

    • Ce W

      Date: 12/10/2023

      I purchased a car cover from this company (carcover.com) that included a lifetime warranty. When I first contacted carcover.com I was told that even though I had proof that I purchased the car cover; but unless I provided the order number carcover.com would not be replaced. After numerous email replies and a phone call to carcover.com; they acknowledged my car cover purchase. ***** from Carcover.com then informed me that even though I purchased a car cover with a life time warranty there is a limit of 3 replacement car covers. I purchased the original car cover in 2018. In essence I received basically a five year car cover (the covers actually lasted about a year a piece) and purchased a FULL WARRANTY that was NOT HONORED.**************

    • Gerald H

      Date: 04/12/2023

      They sent me the wrong cover that i ordered &won't send me their mailing address or respond to any of my emails. I just want to send it back, I don't want to replace it. Terrible ( non existent) customer service.

    • Juan R

      Date: 03/06/2023

      CarCover.com shipped to us a product that is faulty, not as described and advertised on the website. CarCover.com refused to pay for return shipping label. Charge dispute was open as the product received is faulty, not as described and advertised on the website.Tip for consumers:Be careful with this company.Products used: Car cover.No acceptable customer service No value No return shipping label Poor quality

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