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Business Profile

Telecommunications

Tollfreeforwarding.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Toll Free Forwarding to ask them to provide a phone number to my business in *********. The phone number was never set up properly, no access codes, pin numbers or service particulars were provided, no contract for service was provided. Attempts to gain clarity on the charges which were coming off the company card which I linked to their account were not successful (full email correspondance thread uploaded in the documentation below, as well as the two invoices I was provided which did not match the charges and fees discussed, or the amounts which were deducted from my card.)

    Business Response

    Date: 12/17/2024

    We provided excellent customer service, as you can see in the email exchanges regarding setup and pricing, and the customer decided he did not want to continue with the service. We promptly tried to refund the credit card used for all charges ($15.00, $92.22, and $187.00) but the customer cancelled the card and the issuing company is not accepting the returns. We asked the customer to contact the bank so that we could issue the refunds and have had no response.The total amount that was charged during your time with us was $ ****** not $468.09.We are more than happy to refund this, we are just waiting on you to contact your bank to let them know they need to allow for refunds.

    If your bank is unable to allow us to process a refund, you can ask them to issue a chargeback for the 3 charges and we will not dispute the chargeback.

  • Initial Complaint

    Date:11/06/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for the account in april after submitting all the business verification to the sales manager , provided him all the documentation and explained about the business operation Now suddenly they cancelled our account stating that a fraud complaint was received anonymously, and without asking us any explanation or giving us a notice our account is cancelled And now we want to port out our tollfree number to a different provider and they are rejecting the request .. the phone number was ported in into the account from our previous carrier and we own this number since 5-6 year and paid heavy price for this vanity 800 number

    Business Response

    Date: 11/06/2024

    The customer did sign up for an account with and ported in a tollfree number.

    Given the nature of the customers business, they were warned that any complaints of fraud would result in the cancellation of the account.

    Upon receipt of a fraud complaint within a few months of the account being active, we cancelled the account.

    We did work with the customer and assisted them in ******* the number to another carrier, which they acknowledged was completed through email.

    We also refunded the remaining pre-paid balance on the account. 

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ********

Tollfreeforwarding.com is BBB Accredited.

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