Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for six months of front-cover advertising with ***************** an 1Choice Media at two grocery locations in *************** and *******, **. The product was delivered two months late, completely missing the holiday season, and it has not been running for the entire six months. Issues were distributed to the grocery stores for MAYBE one month. I am in the process of filing a civil suit to reclaim my money. The customer service has been non-responsive.
Business Response
Date: 05/04/2025
This customer purchased an ad in Discover Magazine.
***************************************************
Website **********************************************************
Address ***************************************** Suite 550
City, State, *******************, **, 91606The ad is on the cover of the magazine. The magazine has been printed, shipped and distributed.
Customer Answer
Date: 05/05/2025
Complaint: 23192070
I am rejecting this response because:The magazine is to be shipped WEEKLY for six months. The clock started in January, and there have been no magazine issues available for the past month at the two grocery store locations. Newspapers are now on the rack typically used for ****************** While they did ship in January, it is obvious that further issues have not been produced to maintain compliance with the six-month agreement. Magazines issues are supposed to be distributed until the end of June 2025. A refund is the only option at this juncture.
Sincerely,
**** ****Business Response
Date: 05/16/2025
We are working with the distributor to find an alternative distribution point for this magazine . On occasion the distribution points become unavailable. This contingency is clearly defined in the advertising sales agreement. We will continue to comply with the terms of the contract and work with the advertiser.
Additionally the TV portion of the advertising has been completed the tv schedule is attached.
**********- DBA Gameday Men's Health
***************************************** Suite 550
************************* A/C # : OCCBO-24008 - 11867
May 12 2025
Dear **** ****,
I would like to take this opportunity to thank you again for choosing Discover The Best of to help you to promote your business and assist you in your marketing efforts.
Your TV advertising schedule is as follows:
START DATE: 05-12-25
END DATE: 06-01-25
TOTAL OF WEEKS: 3
TOTAL OF UNITS: 100
ROTATION:MONDAY THRU SUNDAY
NETWORK: ***, CNBC, **** FXNC,
FREQUENCY: MONDAY THRU SUNDAY
DATES: 05-12-25 TO 06-01-25
HOURS: 9 AM TO 9 PM
NETWORK: OWN, PARAMOUNT, A & E, ***
DATES: 05-12-25 TO 06-01-25
HOURS: 9 AM TO 9 PM
Sincerely,
******** *****
Customer Service Supervisor / Communications Coordinator
Discover The Best of
******************** OR 10
2025 | Offices Nationwide
Corporate Headquarters | *********************************************** | ************Initial Complaint
Date:03/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sold advertisement that with out any delivery of such. They sold me magazine advertisement and has completely ripped me off. I can not get a hold of any employee to talk about when the magazine is going to come out.Business Response
Date: 03/19/2024
********************************* has been in communication with our customer service department. He will be receiving magazines today with his ad clearly displayed. They will be in the markets in the next two weeks.
He has told us he is retracting his complaint which he now knows is in error. We expect that he will follow through with his promise as we will continue to promote his business.
Customer Answer
Date: 03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I will remove the complaint when I receive the magazines.
Sincerely,
*********************************Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was reached out by one of their salesman and he sold me for sure. I was promised page 2 that was a big deal for me and why I got a bigger ad etc. They put my ad page 2 from the back of the magazine very ********** wasnt in the paperwork of course. The salesman said the ad would be running in August and it didnt start running until September. They said that the magazine rack would be right when you walk into Whole Foods and it was not. When I went to look at the rack they werent even in the rack and it wasnt at 2 other locations that were promised. This had been weeks after I thought they were in the racks. The purposed TV ad has not happened that was promised in august as well. I tried to get my money back and they refused even though I didnt want to continue services with them. I understand I signed a contract but what I was signing for I didnt receive. Im a new owner and I feel like I was taken advantage of. I havent had a single customer from this advertisement and while I know there is no guarantee of that and I spent $1600 for nothingBusiness Response
Date: 10/10/2023
Complaint ID: ********
Thank you for the opportunity to respond to this customer complaint.
*********************** entered into an advertising sale agreement in July of 2023
The ad in the magazine was proofed and approved on 8/1/2023.
The ad that is currently in the magazine and on display in the markets is below.
The magazines were printed and shipped to the distributor.
FedEx Tracking numbers follow.
773275612178
773275612189
773275612190
The magazines are in the racks in the market.
Please see ************************** in the upper left-hand side of the rack.
Image uploaded.
We have been willing to work with this customer and have discounted the ad price to accommodate their unfounded concerns.
Each and every part of the advertising sales agreement is now and will continue to be fulfilled.
We will provide any documentation required to show compliance with this contract.
We have tried to satisfy this customer and will continue to do so.Customer Answer
Date: 10/10/2023
Complaint: 20705356
I am rejecting this response because:
Sincerely,
***************************Business Response
Date: 10/10/2023
We are sorry that the over $500 discount has not been sufficient to satisfy this customer.
We will continue to provide all of the services agreed to in the contract and provide all documentation necessary to show compliance with the terms.
Customer Answer
Date: 10/10/2023
Complaint: 20705356
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
Date:10/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took my payment and I looked in 3 of the 4 supermarkets every week for six months. Never saw the books. They insist they were distributed. They absolutely were not.Customer Answer
Date: 10/05/2023
I paid to have my ad placed in a journal that was supposed to be distributed to 5 different supermarkets. I visited all of those markets numerous times when the magazine was supposed to be displayed for distribution. I never saw the magazine once. I asked people at the supermarket and nobody recalls seeing it. I also called several businesses that advertised in the magazine and nobody I spoke to recalls seeing it either. Furthermore, I was promised a thirty second cable commercial and that was never completed either. Im pretty well convinced this is a scam.Initial Complaint
Date:01/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company charged me a fortune to print and distribute Your Town's Best a custom publication that was supposed to feature my ad on the cover and a 1/2 page ad on the ***** cover. The magazines were to be distributed for 9 months through 3 local stores. I had been checking the stores and 3 months after they were supposed to be printed they were sent to me for review. The finance person who contacted me said she would extend my distribution another 3 months. I waited and waited and waited and waited and the magazines never showed up in any of the stores. The store managers knew nothing about the magazine or the company. I took photos every time i checked and was told they were delivered. ******** was going to get me the audit for after i asked 4 times. I have never received confirmation of delivery and today i went to the store again and again there are no Magazines... other magazines yes but none of mine. I also never got the ** advertising i was promised. Now the company is not even responding to me. I had suspected it was a scam and ******** convinced me it was not a scam... that their BBB rating was high - i notice its slipped down a grade since my first request. The other person who was in touch with me while collecting artwork and my money is ******. I have emails from both ****** and *** acknowledging that the magazine was printed late as a sample but neither can provide documentation that the delivery was ever made. Basically, i want my money back or i want was in my contract. Magazine delivered to the stores and ** ads. This is shameful.Business Response
Date: 03/17/2023
Thank you for bring this complaint to our attention.
*********************** advertises on the cover of a magazine distributed at the following supermarkets.
Shoprite -- 747 Bedford Rd.
Stop & Shop -- *****************
******* ***************** ***************
The ad was proofed and approved August 23 2022. This cover ad has been on display in the markets since the end of October.
The TV ads are being produced.
We will continue to provide an update to prove that all of the services in the sales agreement have been completed.
Thanks again for bringing this to our attention we will continue to provide the advertising services.
Customer Service
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