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Business Profile

Auto Accessories

Sway-A-Way

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased heavy duty torsion bars from this company and at the time of purchase, they came with a lifetime warranty. After less than ****** miles of occasional use (this is not a primary vehicle, its used for camping, pulling my small boat and overland meet ***** one of the torsion bars snapped while sitting in my driveway. I immediately contacted the company to file a warranty claim since they had a lifetime warranty. Upon reaching out, I discovered the the company recently was sold to new owners. The previous owner (*****, who is still involved during the transition) confirmed it was a limited lifetime warranty and that they now have a new warranty policy is, of one year. After our initial phone call, I have been ghosted multiple times via email (up to two weeks at a time) and it has been an absolutely awful customer service experience. A new owner (*** ***) is now involved and while more responsive via email, still refuses to honor the warranty that the product was sold with. I am not the sort of person to let go of things so through my frustration and a lack of resolution, I've started doing research into laws regarding warranty and consumer protection (such as *** regulations and the ********-**** Warranty Act) to see what recourse I have and found out that not honoring the warranty that applied at the time of purchase is illegal. This is required federally, as well at a state level in both ** (where I reside) and ** (where the company is located).All I want it the warranty that the product carried when I purchased it to be honored. Again, as required by law. I have even offered to hear proposals for what they feel is a reasonable solution just so I can get my truck back on the road however my emails have gone unanswered.

Sway-A-Way is NOT a BBB Accredited Business.

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