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Business Profile

Auto Brokers

Autoland, LLC Car Buying Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Autoland, LLC Car Buying Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Autoland, LLC Car Buying Service has 17 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 7, 2024. I traded my leased 2020 ************** to AutoLand, a car buying service. At that time I completed all of the paperwork necessary releasing me from all responsibilities/liabilities of the 2020 **************. At some point AutoLand did not provide the necessary documents to NMAC, with whom was financing my lease. When they did not receive my monthly payment for March 14, it was perceived to be 30 days late, and reported to each of the Credit Bureaus The annoying phone calls from NMAC soon followed. During this time my Dad was very ill and I needed to take him to the hospital on several occasions. The stress from a situation I did not cause was very overwhelming. After multiple phone calls on my part to Autoland, and research, the ** of the company got to the bottom of the situation, but not before my credit worthiness took a huge hit. I am still very upset about this whole situation. Please review supporting documents. AutoLand has taken full responsibility for these unfortunate events, however, we are still waiting to see if NMAC will have this negative impact to my score removed.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi I bought a car 3/17/2022 in this business so he referred us to his own************** transmission and they been had it for months now they keep fixing but it keep going back to limp mode. So he called and he been have the car sitting for a month and just now telling me he needs 1200 hundred first before he fix it when he can call me long time I already gave them money the first time that wasn't fix I had to give it back because it's the same but why he just telling me so I called where I bought the car he won't even answer me it's no way you sold me 6000 dollar car in less than six months d it's transmission that's my only car and I stay in motel they think I'm just a toy that they can play 6000 is a lot of money and car is never fix and just now he called me my car been sitting I'm thinking he fixing it already then he just called now telling me it's done but when I got there he said I need 1200 first before I fix man I just gave them 600 for something is not fix pls help me

      Business Response

      Date: 10/14/2022

      Consumer Response /* (-5, 8, 2022/09/29) */
      Hi no we tried calling the guy but no answer and the auto shop he said he don't have money to fix the car first but we paid them the first time and none got fix they keep saying and sending us the car but not even an hour goes back to limp mode.i njist never heard of autoshop like that usually you pay last if the job do e good ...it's like the first job they done never fix...and I believe the auto union in ******************** and the address is ***************************************.thank u pls help


      Business Response /* (1000, 9, 2022/09/29) */
      We are an Autobroker and have no record of this consumer purchasing a vehicle with Autoland. In addition we do not partner with any repair facilities or Mechanics. I believe Mr. ****** ******** has us confused with a different Autoland.

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding an auto purchase I made through ************ a consultant at Autoland, LLC through the Schools First credit union at the *************** (******, **) branch. I purchased a 2019 Kia ******** LX FWD from the *************** in *********, ** on 6/7/2022 and they did not disclose any mechanical or exterior issues with the car at the time of purchase, but the A/C unit is broken and has been blowing hot air since the day I bought it and also there is visible paint damage on the car side mirror covers, that also was not disclosed to me. The dealer misrepresented the condition of the car and overcharged for a used car. The car should not be considered as "certified" if there were undisclosed issues with it. There is also visible paint damage on the car side mirror covers the day I purchased the car, that also was not disclosed to me. I was taken advantage of and overcharged for this damaged used vehicle, with a high $25,504.91 loan, a broken A/C, and damaged side mirror covers that indicates the car was damaged in a possible flood prior to sale. The **** value and suggested price was $23,885, yet I was charged much higher than that, also given that there are issues with the car. The Carfax vehicle history report shown to me was dishonest as well, as Sepas only mentioned two scratches on the car at the time of purchase. Sepas and the *************** dealership in ********* were dishonest to me about the vehicle history. The condition of the car was misrepresented and this is unlawful. The car should not be considered as "certified" if there were undisclosed issues with it. I question that the car was not in any collisions with significant damage and that the odometer has not been rolled back. I have already gone to the dealership twice now to have the A/C unit fixed, however, the issue is still not resolved and the A/C unit is still blowing hot air.

    Autoland, LLC Car Buying Service is NOT a BBB Accredited Business.

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