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TogetherWeServed.com Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the 2nd year in a row, I sent an email requesting a refund for an automatic renewal fee for this service that I haven't used since 2022. This time, the **************** Administrator was quite condescending. Saying, "it's not our fault that you didn't read the policy." THIS is how they "serve" and assist US Veterans!!!

    Business Response

    Date: 12/09/2024

    We had sent for two years in a row on how to cancel this with ******. I do not see when this was canceled with ******. If has been canceled in 2023 it would not have charged for 2024. 

    The image of the receipt that is shown here is for 2023. We cannot refund a charge that is a year old. 

    TWS admin

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want the account deleted. I am not changing my mind and you have only gotten one email. Just add a way to easily delete accounts on the site and you won't get these complaints.

    Business Response

    Date: 07/30/2024

    ****, your email came in on Sunday when TWS admin is closed. It was taken care of first thing Monday morning. 

    We do not have automatic deletes, it has to come through me to give me a chance to see if there is anything I can help with before removing your Military legacy. Many have a stayed because of this customer service. 

    Your profile was removed as requested. 

    *****************

  • Initial Complaint

    Date:11/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Is not allowing me to change my email choices and has no instructions to allow deletion of my account.

    Business Response

    Date: 11/30/2023

    ******, 

    I have searched our records by your name and email you provided. I can neither find a profile by the that email. And the only person by that name is in Army as Capt and his profile was deleted in late November. There was no payment subscription on the profile. 

    We have received no email from you that I can find requesting any type of refund. 

    You may email me directly at ****************************** so that I may help you. 

    Respectfully, 

    *****************

  • Initial Complaint

    Date:09/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested repeatedly to unsubscribe from this site and well as have my entire account deleted. I get zero response and continue to get this junk. The VA needs to not be supported an organization like this. I would like to be unsubscribed from all of their emails and my account deleted. I want to ensure they have none of my information on their site. It's frustrating when you feel you may need to seek legal assistance.

    Business Response

    Date: 09/26/2023

    *****, 

    I looked back and found the 1 email that you sent to us on May 18th asking to be removed. There were no other emails from you on this matter.

    I did send a reply email to you asking if there was anything that I could help with in your keeping your military history. I sent this on May 18th to you. 

    --------------------------------------------------------------------------------------------------------------------------------------------------------

    *****, 

    Thank you for contacting us requesting the deletion of your information on Together We Served - the largest Directory of U.S. Military Veterans existing today. Our job is to ensure that all our Veteran Members are completely happy with the services TWS strives to provide.

    As a ********* of ********* run by Veterans for ********* we greatly appreciate being able to acknowledge your service among the 2.2 million other U.S. Military Veterans we honor on our pages.

    Could you please let us know if there is any specific aspect of TWS you are not happy with that we can possibly help address?

    I look forward to hearing from you.

    Very respectfully

    *****************
    Chief Administrator
    Together We Served


    On Thu, May 18, 2023 at 8:23?AM Zendesk Chat <*****************> wrote:

    Offline Message from ************************, CW2 [ARMY-697707]

    Offline Message left on 18 May 2023, 01:23 PM (GMT+0)
    Please delete all of my information to include. I want my profile removed

    --------------------------------------------------------------------------------------------------------------------------------------------

    I did not hear back from you and thought you had changed your mind. Now with this complaint, I have removed your profile as requested. 

    *****************;
    TWS Chief Admin

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although it shouldnt have come this far. It seems this is very common with what others have experienced as well.

    Sincerely,

    ***********************

    Business Response

    Date: 08/02/2023

    ****** profile has been deleted from Togetherweserved as he requested. 

  • Initial Complaint

    Date:05/04/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've asked them repeatedly to remove my information from their system yet I continue to get marketing emails from them. I want nothing to do with this company/service.

    Business Response

    Date: 05/05/2023

    ****, 

    Please reach out to the helpdesk on TWS, and I will look at the history and ensure this is taken care of. 

    *****************
    TWS Chief Admin

  • Initial Complaint

    Date:11/30/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like for them to fix their website. I got an email that they're giving veterans free plaques for service but imagine that the website won't open. Which is definitely not a shocker but still it's kind of aggravating. I've been trying for 2 days to get on that website and all the sudden they're giving something away for free and surprise surprise It doesn't work.

    Business Response

    Date: 01/30/2023

    Contact Name and Title: *****************, Chief Admin
    Contact Phone: ************
    Contact Email: ******************************
    Hi *****, We are offering the free plaque to our Veterans. I would like to know if you have clicked on this page to join? ********************************************

    If you are already a member you can get your free plaque from your profile page.

    We also have a helpdesk in the lower left corner of any TWS page where you can reach out for help. We can help get you registered and explain how to log into your page and complete your military history to get your plaque.

    You can also email me at ****************************** asking for assistance with the military plaque.

    Respectfully,
    *****************
    TWS Chief Administrator
    ******* Veteran

TogetherWeServed.com Inc. is NOT a BBB Accredited Business.

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