Complaints
This profile includes complaints for Lamps Plus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 54 total complaints in the last 3 years.
- 20 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered from this company but never physically received the item. The company states that it was delivered. Tracking shows it was delivered. However, it was delivered to the wrong address. I've attempted to contact the company a few times and they refuse to refund me for this item that was delivered to the wrong address.
Business Response
Date: 10/06/2022
Business Response /* (1000, 5, 2022/09/13) */
********************* - Hello *****, thank you for reaching out and providing your claim. We're very sorry for this unfortunate situation and apologize for any inconvenience. I'm more than happy to further assist with your request, please allow 1-2 business days for a follow up while I work on your inquiry. I appreciate your patience. If you have any additional questions or concerns please feel free to contact me at anytime.
Consumer Response /* (3000, 7, 2022/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the company states they have been working on my inquiry but its been months of the same run around and i have not received a refund for this missing item
Business Response /* (4000, 9, 2022/09/14) */
Hello *****, thank you for patience. Since there is a billing dispute under review we are awaiting for this to be completed. This step is required before we may further assist with any action. I apologize for any inconvenience. I am currently working with our billing department closely on your case.
Consumer Response /* (4200, 11, 2022/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
ive heard all these excuses for months only to wait and wait and then be told theres nothing lampsplus can do to help me. i would like to be refunded for this item and that is the only appropriate action in my opinion
Business Response /* (4000, 13, 2022/09/16) */
We appreciate your patience *****; the dispute is still processing. We recommended reviewing the dispute status with your bank. Once it clears, I'm happy to assist with processing your refund.
Consumer Response /* (4200, 15, 2022/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my bank already denied the refund request because your company failed to take accountability for the lost item
Business Response /* (4000, 17, 2022/09/20) */
I had our billing department review the claim. They have advised ****** still shows the case is under review. I can assure you *****, I am checking on your case everyday so I can go ahead and process your request. I truly apologize for this inconvenience and appreciate your patience.
Consumer Response /* (4200, 19, 2022/09/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Its been 7 days now since i opened a *** case. 7 days ago, the response was that it would be 1-2 days for a follow up.
Why havent I received a refund yet?
Business Response /* (4000, 21, 2022/09/21) */
A refund has not been applied because the dispute is still under review. We recommend contacting ****** directly for a status update. Once this dispute is finalized we can assist. Thank you for your patience *****.Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 Rachel table lamps on 08/14/22 from lampsplus.com website. On 08/16/22 the lamps were delivered to the wrong address. I called customer service and they said they were going to do a reroute and have the carrier pick them up and email me updates. I never got an update so I called again and the rep told me I would not get a refund of my $160.00 because I had entered a wrong address. I didn't enter a wrong address. Google is prefilled with my address info and it's not wrong and I would have never put **** instead of **** for the numbers to my street address. The lamps plus rep told me to go to the location and get them myself. I don't feel comfortable with that in this day and age driving up to a place asking for a package back. Obviously whomever got the package is going to keep it if they haven't called the company or shipping carrier at this point to report they have it. All I want is either a replacement of the lamps or a full refund of my $160.00. I never saw it in writing anywhere that if a shipping error occurred i wouldn't get my money back. Had I seen that I would have never ordered from them so they need to clearly state that. I was also never offered shipping insurance so in case anything like this happened there could be a resolution. But again, I didn't enter a wrong address and now it appears the lamps are stolen. It is totally unacceptable for the company to tell me they won't give me my money back. Please help me get a replacement or refund of my $160.00. Thank you.Business Response
Date: 09/14/2022
Business Response /* (1000, 5, 2022/08/30) */
Thank you for reaching out and providing us with your claim for order *********************. We apologize for any inconvenience*******, and we're happy to assist with finding the best solution. We are currently attempting to retrieve the order back to our warehouse. We're happy to go ahead and assist with a replacement. We will be reaching out to you directly to confirm the address to avoid further delay.Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a chandelier from this company ******************* The chandelier works but within 3 days one light bulb went bad. Tried calling the company just to get a replacement bulb but I was told the replacement request had to cancel me ************ So I called ******, who called LampPlus and they were told that LampPlus didn't do replacement parts and that we would have to return the chandelier. So they expected that we would uninstall the entire chandelier in order to make that return...for a LIGHTBULB!?!? We would have probably dropped the issue right there but these are very distinctive lightbulbs so we are looking at having to buy 10 distinctive lightbulbs ( we have a second chandelier in the direct line of sight from this new one) to make sure everything matches. At this point, unless this company sends me a working lightbulb I want to be reimbursed for the cost of the ten new lightbulbs.Business Response
Date: 09/09/2022
Business Response /* (1000, 5, 2022/08/28) */
Contact Name and Title: ******* Supervisor
Contact Phone: ********************
Contact Email: **********************
Hello *****, thank you for reaching out and contacting us regarding your order ********************** Unfortunately due to our third-party policy ***********, we are unable to provide part replacements. They will only allow us to return merchandise for a complete refund. We sincerely apologize for any inconvenience. We do offer the recommended bulb for your beautiful fixture, style number #*****; I'm happy to provide a discount for placing a new order with us for replacement bulbs. We understand how frustrating this is and hope we can provide a better experience.
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