Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $200 to open an account with ********************** so we could establish some good credit, although this was a horrible idea as they never sent me my card and tried to charge me for a service I never even received. Now it is much further on and after multiple attempts to contact someone I am ALWAYS hung up on by the customer service associates, because they can no longer find my account with them and I never even received my card to even tie it to an account. I'm tired of being hung up on with nothing being resolved and still being out my money. It's ridiculous that they just hang up on me and even when they don't they always give me some story about how I will be contacted by someone and that NEVER happens. I just want the money I gave them or even some extra compensation since they tied up my funds for this long and have basically refused to do any good for the harm they have caused. I am right in this situation to be due as I never once even was able to use the card that I had to pay to get.

  Business Response

  Date: 05/02/2023

  Hello BBB,

  Thank you for bringing this complaint to our attention. It seems there is some confusion on the consumers part. This is a complaint about the OpenSky Credit card(www.openskycc.com) and we have no affiliation with them. We are a retail shopping site(www.opensky.com) similar to Amazon.com or Walmart.com. The OpenSky Credt Card support can be reached at **************. Sorry for the confusion.

  All the best,

  *******************************

  Customer Operations Manager

• Initial Complaint

  Date:02/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered product on January 1. Notified them that had not received any delivery tracking after 15 days. They finally sent me the carrier details. Carrier site showed it was sent to a **********, ** site on January 12, 2023 where it remained in that status. After several email attempts to resolve, they kept giving me the run around until I told them on January 30th, the law states that they are responsible for the information with THEIR carrier and delivery. They have still not returned my $3200 claiming that "We are sorry you didn't schedule your delivery and you will receive your refund when the product is received back." with THEIR carrier.I have also filed dispute with my credit card company. This company's reputation is evident with many BBB complaints and reviews.I want my money returned. It is not my issue what they have going with THEIR carrier.

  Business Response

  Date: 02/06/2023

  We are sorry for the confusion with this order. It looks like ********* initially reached out to us on 1/15 and we replied that same day with the tracking link for AMHome, which is a very real company. She was, at one point, instructed to contact the carrier to either schedule a delivery or refuse the delivery so it could be returned. She refused to do that so we contacted the carrier to have the delivery cancelled. AMHome takes a little longer to deliver orders because, unlike most freight companies, they do not just drop the order at the customers curb and wish the, luck. They bring the order into the house to where they want it put. We are sorry the customer didn't schedule the delivery and they will receive their refund when the product is received back. All the best,******************************* Customer Operations Manager

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11main sold a used and damaged shark canister vacuum through ******* online. They refuse to MAIL me return postage for a refund as they continue to direct me through my ******* account to print postage. My printer is offline and there is NO postage label there anyways. Reading there reviews it appears this is common practice for 11main.

  Business Response

  Date: 03/23/2023

  Hello BBB,

  After looking into this issue it looks like the customer contacted us on 12/29 regarding this issue. He was instructed to go through ******* support to set up a return. The product was order on *******.com and that is their return policy for items sold through their site. The customer informed us that they do not have a printer and needed us to mail them a label. We only do electronic labels and are not able to mail out a physical copy. We informed the customer that they could reach out to ******* for assistance with that or get assistance from a friend or family member to print the label. The label is emailed and can be sent to anyone that has a printer, including libraries or even the customer service desk at a ******* store. Also, with ******* returns, customer can take the item to a local ******* and ******* will ship it back for them. Even though this order is now over 3 months old, we would still be happy to refund the customer if they just return the product. Please let me know if you need anymore information.

  *******************************

  Customer Operations Manager

  Customer Answer

  Date: 03/23/2023

  I am rejecting this response because:******* would not except or return item from our local ******** ************************ did provide a refund after reviewing what had occurred. I need no further action on the matter by ***. I thank the *** for your time and effort. I rejected their response as ******* did not respond as claimed by the business response. 
  

  Business Response

  Date: 03/24/2023

  Hello BBB,

  We are very sorry the return was such a hassle. ******* stores are supposed to accept the returns. We don't have any control over what that store chose to do. This should be a complaint against *******, as a third party seller we have to follow their rules, not the other way around. Again, we apologize for the trouble but I would recommend directing you ire at *******.

   

  All the best,

  *******************************

  Customer Operations Manager

  Customer Answer

  Date: 03/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a small online order with this company a few days ago. When checking out, I was prompted to enter my street address in the shipping section. I assumed, therefore, that the package would be shipped by a carrier such as ***** or UPS.I later received an email that a tracking number had been created by **** and that the package was awaiting to be transported to a **** facility. I immediately sent a message saying that the package would not be delivered through **** to my physical address and that it would have to go to my PO Box in another town (my mailing/billing address). I did not hear anything back so sent another message the following day.(They do not have a telephone number to call.)A day or so later they wrote back saying there was nothing they could do, and that I should not have given them an incorrect address. I have been arguing back and forth with them for a couple of days and they tell me there is nothing they can do, but that I can contact **** myself and have the package redirected to my PO Box at my expense- which would cost more than the item that I ordered.I even went back into the website and added an item into the shopping cart and went to check out again, just to make sure that I was correct that they asked for a street address. I was correct, and even sent them a screen shot of what I see when I check out. Nowhere does it say what carrier they use, but they ask for a street address.I know from experience that the post office will not deliver to the street address, and will mark the package as undeliverable and send it back to the company. In the meantime, I need and want the product that I ordered, in a timely manner, and think that they should send me a duplicate order to my postal address.I have asked to be contacted by a supervisor but so far I have been communicating with two different customer service people who will not help me.

  Business Response

  Date: 10/18/2022

  Hello ***********************,

  We are very sorry for the confusion on this order. We can see that we did submit a request to the warehouse to have the address change and, unfortunately, they responded to us after the order had already shipped. At that point, like the agents told you, we could not do anything about it. We were basically stuck waiting for **** to return the package. We can also see that the order is on it's way back to us and our support team has already been in touch to let you know we are refunding you. Again, we greatly apologize for the frustration this has caused. Many different shippers are used for our order as we ship from many different locations and we don't usually know how it'll ship until it does. 

  All the best,

  The ********** Team

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me, as long as I receive my complete refund within a few days.
  
  The company should not ask for a street address as a shipping address, unless they plan to ship their merchandise via a carrier who just delivers to street addresses. I had no way of knowing that **** would be used when I was specifically asked for a street address, or I would have given my mailing address, which is a PO Box.
  
  This was not a very user friendly check out system, and I would guess that there are many other customers having different physical and mailing addresses, like me, who would have the same problem with this online store. It was a disappointment not to receive the order that I placed.
  ***********************