We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Replacement Windows

Selig Construction Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction took place on December 5, 2024. We called Selig Construction *** to come to our home to give us a demonstration of their windows. ****** showed the samples of the windows and and how they were made with double pane glass in all of them. He emphasized that since we had single pane windows due to the year our house was built (1982), that these new ones would save us money with heating and cooling. He spent about 45 minutes showing us the advantages of the newer windows. We didn't have any idea how much the total cost would be. He proceeded to measure each and every window in our house and garage, with a total of $20,631. with a down payment of $1000. which we gave him the next day.We have quite a few appointments each week, both medical and other therapy, so we didn't check until a couple of weeks later, that we DO in fact have double-pane windows in our whole house. We called the company the next day to say we wanted to cancel the order for our new windows! The secretary who answered the phone listened to my explanation as to why we wanted to cancel, and I told her that we had been told that we had single pane windows and when I checked them, I found that we had double pane already! She said, "Well, it looks like you will not be needing our services."The next day, the owner of the company called and said, "You cannot cancel, it's past the five days on the contract," We feel that the reason we cancelled is that we cannot afford to pay for double pane windows when we already have them in our house! We consider this a fraud to tell us we need new double pane windows when we already have them! We are senior citizens, and have to budget our money for things that we really need! We are not asking for our $1,000. back.We just want a fair resolution to our complaint, Thank you, ****** and ******** *****

    Business Response

    Date: 03/07/2025

    On November 21st, ********************************** on Home Advisor for window replacement estimates.  Our Sales consultant went and met with them in their home on Dec 3rd at 4:30pm.  At that time they were getting other estimates. On Dec. 5th our consultant met with them again and signed the contract for windows to be replaced.  On Dec 13th, our technician went out and did the site spec for the windows. On Dec 31st our production **** sent a docusign to the consumer ********************************************** to change the color of the frames to Satin Black thermocoat exterior color.  On Jan. 20th,2025 they called in wanting to cancel, spoke to ***** for a very long time and agreed to have the windows installed. On Feb. 13th they called in again to cancel, ***** spoke to them again and set the Install date for Feb 19th.  Our crews loaded the windows up and drove to the customers home, They were not home, ********** manager was able to get them on the phone where they stated they did not want the windows and were not going to allow our crews to install. 

  • Initial Complaint

    Date:02/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/19/2024 Selig salesmen ****** ****** came to my house to remodel master shower. I selected everything I wanted done for $15,121 price. ****** calls me back in a couple of days saying they were thing they could not do, and I would get back $1000. I said OK. After the job was completed, the total was never changed, so I called the office and ****** ******<*********************************************************************************************************> she said the check will be in mail. I never received it and talked to several more people there without resolution.2/14/2025 ***** ********

    Business Response

    Date: 03/03/2025

    To whom it may concern,

     

    customer stated a month after the project was completed, and we were funded, that on 2 separate occasions, 2 separate Selig employees told him he was to get a $1,000 refund.   I asked both, ****** my office manager, and ****** the salesperson, neither had any conversation with him about any refund.

    Because a relatively small amount, and would cost me about the same to battle with him, I immediately sent him a check for $1,000 as soon as I saw the complaint.   

    Should be case closed at this point.

    thank you,

    ***** Selig

     

     

     

     

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Selig to replace existing shower with their materials. Install began October 30th. The installation seemed rushed and the work was very sloppy. They had to send different people to get the drain to stop leaking. Asked them to redo the caulking because it was so bad. When they removed the caulking they scratched every panel. To date still do not have a usable shower. The shower door still leaks. They have invoiced me for over $12,000 for the work. They will not return my calls to discuss the situation. Any help your organization could provide would be greatly appreciated. 

Selig Construction Corporation is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.