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Business Profile

Solar Energy Contractors

OHM Solar Solutions
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have a clearly posted no solicitation sign by our door. Ohm solar representative, ****, rang our doorbell on 4/21/2025 at 6pm. We would like the resolution to be no more contact by Ohm solar.

    Business Response

    Date: 05/16/2025

    To Whom It May Concern,

    Thank you for bringing this matter to our attention.

    We sincerely apologize for the inconvenience caused by our representative, ****, visiting the complainants residence on April 21, 2025, despite the presence of a clearly posted "No Solicitation" sign. This interaction does not reflect our companys standards or policies, and we take these concerns very seriously.

    Please be assured that we have taken immediate steps to ensure no further contact is made with the complainant by Ohm Solar Solutions. Their address has been added to our internal "Do Not Contact" list, and we are reinforcing our protocols with our representatives to strictly respect signage and customer privacy moving forward.

    We regret any disruption this visit may have caused and appreciate the opportunity to correct the situation.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    I spoke with *******************  directly and she has put our address on a no knock list  

     

    Thank you  


    and. This kind of rude and aggressive sales tactics is not indicative of a reputable company. I contacted OHMs listed telephone number, ************. The number goes to a voice mail that says This is ****, the assistant operations manager. I left a message for **** and asked that my address be removed from their sales list. **** never responded to my voice mail. I tried calling several other time and the number always goes to voicemail. I want OHM to remove my address from their sales list and stop sending rude, aggressive and questionable kids to our house. We will never do business with OHM.

    Business Response

    Date: 07/16/2024

    Hi ****,

    I apologize for the disturbance and I'm happy to ensure you're added to a no-knock list. Could you confirm your address for me? Our administrative team frequently updates our no-knock material and I see several sites were added this week on Monday 7/15, it's possible that your address could be one of those recently noted as not interested. That being said, I will relay your feedback directly to our sales team regarding the salesmen's attitude and ensure your issue is heard by the manager for the area. Thank you for raising this concern, our goal is always to help the community and fixing issues like this only aid our mission. 

  • Initial Complaint

    Date:05/31/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months now, Ohm Solar Solutions has been flooding my neighborhood with extremely aggressive and confrontational door-to-door sales people. Even after attempting to be cordial and reasonable with their sales people, and explaining to them that I was not interested in purchasing their products or services, and after asking to be removed from their list of potential customers, they have persisted. It has gotten to the point that I will no longer answer my door when I see them.Today, 05-31-2024, their sales person crossed a line. While I was away from my home, one of their sales people began to repeatedly ring my doorbell. After not receiving an answer, the sales person elected to trespass into my backyard, where they began prowling around and looking into my garage. I attempted to contact Ohm Solar Solutions regarding the illegal and abhorrent behavior of their employee, but so far I have received zero communication from them. It is becoming increasingly obvious that as a company they do not care about the aggressive, confrontational, or illegal actions of their sales people. This behavior is unacceptable and it needs to stop!

    Business Response

    Date: 07/17/2024

    Hey *******,

    I apologize on behalf of Ohm for the experience you had, and want to assure you that the behavior youve described is unacceptable and does not live up to our standards. We will take appropriate internal action to address your concerns, and appreciate you bringing this to our attention. Additionally, we are constantly developing our tools and will put a focus on minimizing revisits to homes that have expressed theyre not interested like yourself. If you have any further questions about us or our policies, our phone number is ************. Once again, the behavior youve described does not reflect the Ohm way and will not be taken lightly, thank you for reaching out.


    *********************
    Executive Assistant 

    Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    Business Response

    Date: 07/17/2024

    Hey ******, 

    I apologize for the negative experience youve had with Ohm. Due to feedback like yours, we are currently developing a more robust tracking software to ensure our sales team can continue to work without disturbing your peace. If you have any additional questions or concerns please give us a call at ************ and wed be happy to help.


    *********************
    Executive Assistant 

OHM Solar Solutions is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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