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Business Profile

Auto Auction

Bidbus, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bidbus, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bidbus, Inc. has 2 locations, listed below.

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    • Bidbus, Inc.

      13925 City Center Dr Ste 200 Chino Hills, CA 91709-5438

      BBB accredited business seal

    • Bidbus, Inc.

      14071 Peyton Dr # 2532 Chino Hills, CA 91709

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold my truck on BidBus on the 17th of December and the deaaler they sent me to has not paid my lender off in over 16 days since turning in the car. I have tried to get the dealer to respond and I now have tried to get BidBus to help but slow to no response. This has not been a good experience and I am worried my credit is going to suffer because they are not paying off my former lender.

      Business Response

      Date: 01/06/2025

      We received confirmation from **** today 1/6/25 that the dealer who purchased his vehicle through our auction platform has satisfied the lien. We had previously sent multiple follow *** to the owner of the dealership once we received word that they had not paid the lien off in a timely manner. We take these issues very seriously but must rely on the dealer's diligence (in this case Vision **************) to adhere to industry laws and expectations. Since we do not take ownership of the vehicle's that are listed on our platform, we are somewhat limited with how much control over the final sales transaction. We will be issuing Vision ************** a warning and will suspend their access to our platform should they continue to fall short on providing the level of customer service that is expected of them.

    Bidbus, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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