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Business Profile

Debt Relief Services

Guardian Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Debt Relief Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Guardian Financial is a debt relief company who has been working with me to settle 2 debts. ***** is the company that handles the money transactions. Looking at my account in *****, the *** Client Debit transactions, which automatically withdraws $1,111.48 from my personal checking account, has resumed as of 5/8/2025, but also in *****, I see that the Settlement Payments to the creditors has not resumed. However, the money being deposited into my ***** account is disappearing. The balance in my ***** account is $337.31. There have been 2 *** Client Debit transactions of $1,111.48 made on 5/8/2025 and 6/9/2025. ****** ***** had been my contact from Guardian Financial. I also called ****** ***** and left a voice message on 6/14/2025 with no response back.I have attached 7 files. Three show the contact information for ***** and Guardian Financial. One shows the contact information of ****** ***** from Guardian Financial. One shows my log of communication between ****** ***** and myself. I identified where ****** ***** did not respond back. Another is the last two email communications I have sent to Guardian Financial. Lastly, I included the ***** transaction log.

Guardian Financial LLC is NOT a BBB Accredited Business.

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