Reviews

Review Details

• Review fromJose L

  Date: 05/10/2024

  5 stars
  Just wanted to rave about my recent experience with Clean-Power2N! I decided to go solar and they made the whole process a breeze. These folks are true professionals - super knowledgeable and friendly.They even took me on a cool tour of their massive warehouse in *******, which was impressive. It felt good knowing they weren't some fly-by-night operation.The installation itself went smoothly. The technicians explained everything clearly and answered all my questions patiently (even the silly ones, I'm sure!). The customer service team was fantastic too - always there to help whenever I needed them.Honestly, I can't recommend Clean-Power2N enough. They helped me switch to solar power and I'm already feeling good about the impact on my wallet and the environment. Plus, I'm confident my home is running more efficiently.If you're thinking about going solar, look no further than Clean-Power2N. They're a reliable, trustworthy company that gets the job done right. Highly recommend!

• Review fromAaron L

  Date: 03/11/2024

  1 star
  Lack of transparency and unworthy. Their sales contact told me they are willing to match *****'s proposal in order to win my business and that they can get started much quicker than *****. Yes, Clean-Power2N was able to match *****'s pricing and was able to install the panel quicker. However where they were completely unethical is Clean-Power2N did not match all the features and products that Tesla and in their proposal. Tesla includes a Powerbank where Clean-Power2N did not and made no mentions of this until we reached out back after we had a power outage. This type of business strategy is completely unprofessional and taking advantage of customers.

  Clean-Power2N

  Date: 05/10/2024

  Dear *****,Thank you for taking the time to provide your feedback. We deeply value our relationship with every customer and are committed to providing the highest level of service and satisfaction.We apologize for any confusion regarding the solar system configuration installed at your home. We understand from your review that there was a misunderstanding about the capabilities of the battery system installed. It appears there was a mix-up in communication, possibly during discussions facilitated by your mom's general contractor, which led to the belief that the battery configuration included a backup function.Please allow us to clarify further: during the planning process, our sales team was only informed about the size of the solar system that another company had quoted, without access to the actual proposal. This limited information may have contributed to the mix-up. The system installed was designed for consumption optimization, which is primarily aimed at maximizing the use of solar energy generated and reducing reliance on the grid. Unfortunately, this setup does not include a backup power function for outages unless specified in a different configuration.We sincerely regret any miscommunication and are keen to resolve this matter to your satisfaction. Our team is fully prepared to discuss options that might better meet your needs, including potential upgrades to your system to include backup capabilities if you so choose. We are here to support and guide you through this process to find the best solution.Your experience and satisfaction are very important to us, and we are committed to rectifying this situation. Please contact us at ************************************** at your earliest convenience, so we can address your concerns directly.Thank you for your understanding, and we look forward to the opportunity to make things right.