We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Whoop Connect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad for a free tablet from whoop connectsaid it was a government program and all I had to pay is a one-time payment of $11, yet Im being charged a total $214.14.

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At one point daily but now just once a week, maybe more, I'm contacts by whoop connect who uses the govts affordable connectivity program (acp). They constantly harass me to use data or else lose it even when I have used it. This program went bankrupt in February if this year and is waiting to run out of money I had to pay them for a "free" tablet and on top of that it's so old I get more use out of my phone that's 5 years old than I ever could out of this insanely slow useless tablet. They have misused govt funds advertising a brand new galaxy tab tablet with spam commercials and emails to all my accounts which made me want to apply without need to the program to begin with. This needs to be reported to the appropriate appropriations committee or any other govt agency dealing with acp funds. I do not want contact with the company. I don't associate with criminal organizations especially those who use my tax money illicitly

    Business Response

    Date: 04/15/2024

    Dear Better Business Bureau,
     
    Welcome to Whoop Connect! We appreciate you reaching out to us.
     
    Thank you for sharing the information about the customer concern.
     
    We have contacted the customer and a proper course of action has been taken to make sure that the issue will be resolved as early as possible.
     
    Please feel free to contact us back if you need any assistance.
     
    Warmly,
     
    Shubh B.
    Whoop Connect Team

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up and was approved at the end of January by the FCC/*** for a $30 discount towards my ************ through Spectrum. My Spectrum *** App ID: ************ paid directly to Spectrum. Whoop claimed to be a third party with the FCC/***. Towards the end of February, was informed that the *** Program was going to be shut down at the end of April. Unexpectedly, received offer from Whoop Connect to see if I would be eligible for their program and in addition if approved, would receive a free tablet. Of course I was approved, but never gave them permission to send me a tablet. Whoop sent me several emails requesting my permission, but I ignored their emails. Tablet arrived, I opened the package and turned on the tablet. The only way the tablet would work, was to sign in through my Spectrum account. When I received my Spectrum bill for the month of April, noticed that my $30 funding was missing. Called Spectrum and was told that Whoop, swooped in and took the $30 to apply to their account, because I unenrolled from their Spectrum *** program. Informed Spectrum that I DID NOT voluntarily unenroll! Spectrum Rep said that before the Gvt shut the *** program down, they were able to reverse charges from other outside companies. Unfortunately, Whoop stole my last payment unbeknownst to me. Im retired, on a fixed income, live alone and feel that I was taken advantage of by Whoop. I am telling everyone I know about how underhanded this company is, so that they wont become a victim like me!

Whoop Connect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.