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Business Profile

Computer Parts

Syba Multimedia ,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 9/17/2022 I ordered from Amazon a Syba 8 Bay enclosure model ***********. the unit is not under a return policy from Amazon so I contacted Syba via their website twice and then by e-mail three times and they have not answerer me back at all. The unit does not work and no one will contact me.

    Business Response

    Date: 04/14/2023

    To whom it may concern:

    First off, our office's address is ****0 El Prado Road, Unit A, Chino, CA ******

    We have been in business since 2001 and have taken care of thousands of after sales inquiries. Our policy is to reply customer's inquiry within 24~48 hours. All defective units are to be replaced as long as there is a proof of purchase and within warranty period.

    We are sorry this particular case was not handled in the right way. Most likely the corresponding email either got rejected by mail server due to suspicious link or went straight to the junk folder. Anyhow, we are more than happy to send replacement unit to customer if he can contact us again s**************.com to obtain an RMA#. 

    Once again, thanks for reaching out.

    Best regards,

    Support Team

     

     

     

Syba Multimedia ,Inc. is NOT a BBB Accredited Business.

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