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Business Profile

Emergency Lighting Equipment

Xprite USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Lighting Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the product on 03/25/2024. I received the ring lights and to my surprise the item was damaged. I contacted their customer service, explained the issue, and they sent me a printable pre-paid label for ***** I then sent out the package on 04/11/2024 and the tracking number shows that they item was received on 04/19/2024 at 11:45 am. Today is 05/10/2024, I have tried to contact the company on several occasions regarding the refund of the item but have had no luck and no refund. Please assist me in this matter.

    Business Response

    Date: 05/21/2024

    Hi ******,

    Thank you for reaching out to us regarding this customer. Please be advised that a refund was processed on May 1st and was finalized on May 10th. Should any delays have incurred, it would be in part of our facility being understaffed which resulted in heavy processing times for replacements and refunds. Please note we were also in correspondence with the customer up until April 30th. Please see the attached files indicating a refund was processed along with said correspondence and please let us know in the event further details are needed. 

    Thank you,
    ****** A
    Xprite ****************

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please reference earlier BBB complaint number ********

    Business Response

    Date: 12/09/2022

    Hello, unfortunately this customer purchased a used item from a 3rd party source. We can assist the customer in many different ways but cannot warranty the item.

    Customer Answer

    Date: 12/11/2022

     I am rejecting this response because:


    I purchased this from ******. I am simply looking for a replacement suction cup.  That’s all a simple suction cup. I would at least think they could warranty their own product ! I went to the company direct because of the time/effort to put this entire system together. Never had a company say they would not warranty their product before. 

    *** *****
    US Secret Service 

    Business Response

    Date: 12/13/2022

    Hello please supply us with the item number or SKU and number of suction cups required.

    Customer Answer

    Date: 12/15/2022

     *** *****************************

    That’s the information off your website 

    Respectfully 
    *** *****
    US Secret Service 


  • Initial Complaint

    Date:11/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a strobe light from this company on Amazon. I have had it for about three months. I use it as a safety measure while delivering mail. The cord caught fire, and burned the back seat of my car. There are two burn marks in the leather that runs almost the entire vertical length of the back seat. It also smells awful, like electrical fire. I have been issued a refund from Amazon for the product, but was told to contact the seller for the damage caused by the faulty product. They don’t respond nor answer the phone.

    Business Response

    Date: 11/18/2022

    Hello, I have responded to this customer yesterday and today regarding this issue. And we have requested more supporting pictures of this issue and pictures of the product as well. Waiting to hear back.

    Sincerely,
    *****

Xprite USA is NOT a BBB Accredited Business.

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