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King Speed, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Two pallet shipment from supplier in China was routed through King Speed LLC in Chino to deliver to Fallbrook CA. Shipper received our pallets on 5/23 and called us to ask for our hours, if we had a dock, etc. We confirmed hours 8-5 and no dock. Delivery confirmed for 5/24. No delivery. 5/25, we call, King Speed is surprised they haven't delivered. They say they will call us back. They do not. 5/26 we call and are told they have no pallets and all are out, so they don't have our shipment. Then I call back later with the same info and am told they do have our shipment, but they don't have a driver willing to drive from Chino to Fallbrook. I generously change the shipping address to Corona, much closer, and they promise to deliver today (5/26) by 8:30pm, our close of business. It is now 8:30pm, I reached out to the agent, and am now told it was picked up on 5/24 on its way to Fallbrook (original destination that was due on 5/25) and that they do not have an ETA. So I still after 4 days of calling them have no idea when my shipment is going to arrive. These were promotional goods for Memorial Day weekend, which I guess we're now going to miss due to King Speed LLC. I am seeking delivery and partial refund of all shipping fees as this has been a ridiculous ordeal working with ***** and the agent at 9********* (I am unsure her name).

King Speed, LLC is NOT a BBB Accredited Business.

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