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Business Profile

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Partshere.com

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Partshere.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Partshere.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Partshere.com

      12345 Mountain Ave Ste N-219 Chino, CA 91710-2783

    • Partshere.com

      2751 West Sunrise Drive Rialto, CA 92377

    • Partshere.com

      2132 South Grove Avenue, Unit B Ontario, CA 91761

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a battery for my office jet 200 mobile printer and the printer deemed it as faulty. I attempted to contact the company by phone due to not having a login id or password to access the website. I removed a functioning battery to test the purchased one so I know the printer is functioning.

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      07/19/2022 was the date I put in the order using my ATM/Debit card. Order number is ********. The order states "approved," and then "order created successfully," but I have emailed, telephoned and left voice messages, asking when the order is going to be shipped and I get no response. Nobody answers the phone or calls back in response to messages and emails go unresponded to, also. I want my money back which amounts to $64.84 including products, shipping, and sales tax. I can't upload the order form.

      Business Response

      Date: 08/24/2022

      Order ******** was on a back order of 08/15/2022 which was added to the order and was viewable online via the customer's guest account since the order was placed.

      The order was shipped out on 08/15/2022 as stated on their order under UPS tracking - *****************8

      UPS Tracking shows the order was delivered on 08/18/2022.

    • Initial Complaint

      Date:08/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/8/2022 we purchase a new Lexmark fuser from Parts here 0rder # ********. When we received the product the fuse was deflective and did not work. We have call and return #******** the product back to them. As of today we still have not received a refund or call or email from partshere on the status of our refund . We have tried several time to discuss the issue, but no one will return our call or response.
      I have also submitted the supporting documents in regard to part.

    Partshere.com is NOT a BBB Accredited Business.

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