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Business Profile

Ophthalmologist

Innocenzi Eye Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ophthalmologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a bill from this location, in which I have not been here in over 1-2 years. They recently send a bill in the amount of $171.32. It has no explanation of service or what this is for. I had a issue with them in the past where they were trying to charge me for a office visit fee and a co-pay. I paid my co-pay & provided them my health insurance cards. I reached out to my health insurance to find out that the eye doctor was paid for that visit. It was such a hassle to get that issue situated and finally it was resolved. Now, 1-2 years later...here we go again. I would like to know what this is for? This is such a inconvenience for me always having to try and get this resolved and clear things up. The previous issues took over 2 weeks to get resolved. In my opinion this appears to be fraud on their end trying to collect from myself or my health insurance. This has got to stop. All I request is to stop and clear the issue.

    Business Response

    Date: 12/20/2022

    December 1, 2022 
    Better Business Bureau **** ** **** **** ******* ** ***** 
    Re: **** ****** 
    To whom it may concern: 
    Responding to patient's complaint, we have no record of previous dissatisfaction or concerns about previous co-payments, insurance inquiry or balance due on this patient's account. Patient has been seen in our office a total of four visits, 11/14/18, 12/3/18, 4/23/21 and 7/9/21. Patient has received a bill for date of service 7/9/21 due to "deductible" responsibility. Patient insurance coverage from 11/14/18 — 12/31/2020 was Anthem Blue Cross HMO. Patient's responsibility $40.00 office visit copayment with an approved authorization from medical group. As of January 1, 2021, patient's insurance coverage changed to Anthem Blue Cross PPO, with an annual deductible of $3000.00 and 30% coinsurance responsibility. Anthem Blue Cross PPO was billed, no payment received. Per Anthem Blue Cross, payment applied to member's deductible. 
    Patient is correct; it has taken over one year to receive a statement from our office, we apologize, but we had billing company difficulties last year. As of September of this year, we have transitioned to a new billing company. 
    We apologize for any inconvenience, but we are trying to collect payment for services rendered. 
    If you have any additional questions or concerns, please do not hesitate to call ###-###-#### or email l************************* 
    With regards, 

    ******* ****** Office Manager 
    ***** ******* **** * ***** *** * ****** ** ***** • ###-###-#### • Fax ###-###-#### 

Innocenzi Eye Associates is NOT a BBB Accredited Business.

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