We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prepaid Credit Cards

Prepaid Masters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prepaid Credit Cards.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with you on April 7, 2022, order # ***** for some sim cards using my Chase credit card for payment. On April 8, 2022, you fraudulently used my the Credit Card to make a payment to Red Pocket Mobile in the amount of $113.41 and to AT&T Bill Payment in the amount of $898.21. I tried to contact you on numerous times about this fraudulent matter but you are not responding to my emails or calls. I contacted *** ********* at ***** concerning this matter but you are not responding to her either. That is why I am filing this complaint against you with the BBB. You need to refund my money in the amount of $1,011.62 that you stole from my credit card. The sim cards you sent me are "Fake", and can't be activated on any phone. You sent me "Fake" sim cards and fraudulently used my credit card to pay your bills at Red Pocket Mobile and AT&T Bill Payment. I am requesting BBB to forward to me the FFC and FTC address where I can file a complaint against you and hopefully file fraud and criminal charges against you. I will valiantly and aggressively pursue this fraud until it is resolved. I will be also contacting the Chino Police Department concerning this matter. I noticed that you don't even have an address for your company because you are a fraud.
    Prepaid Masters: Chino CA ****** ***** ********, www.prepaidmasters.com, *****@prepaidmasters.com

Prepaid Masters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.