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Business Profile

Auto Insurance

Millan Group Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My comercial trucking insurance expired on 11-05-2022 and for the past 5 weeks Ive been being trying to obtain a quote for renewal, I didnt receive any until 18hrs before my insurance expired and premium bring $79,000 vs $14,000 compared to last year. I had no choice but to pause my business in order to obtain other quotes since agent kept my lost runs sheet from me.

    Business Response

    Date: 03/28/2023

           Hello Mr. ******* style="color: rgb(34, 34, 34); margin: 0px; font-size: small; font-family: Arial, Helvetica, sans-serif;">              Thank you for reaching out with your concern, and are sorry that your experience has not met your expectations. Prior to your insurance policy expiring, we worked on obtaining a renewal quote with the renewing insurance company and other markets to have more options. The renewing insurance company took longer than normal and offered a higher quote due to the accident that was not reported to us nor the insurance company, with the driver that you hired which was also not reported to us. The other insurance companies that we work with declined to offer a quote. All insurance consumers are not bound to their agent and may look for other  options with other agencies and insurance companies. Loss runs were sent as soon as they were requested.

     As for your desired settlement to be a refund, no money was paid for a renewal therefore there is no premium to be refunded from us or the insurance company.

     

    Thank you,

     

    Millan Group, Inc.

    Lic# 0M08947

    PHONE : ************
    FAX: ************
    *************************************

Millan Group Inc is BBB Accredited.

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