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Business Profile

Beauty School

Bellus Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty School.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled at the Bellus academy on Jul 5th, 2022. The school was nothing like it was advertised to be. As per the contract agreement I signed, I had 7 business days from the start of class to dis-enroll from the program and receive a full refund. I paid for my kit completely out of pocket. I dis-enrolled from the program on Jul 11, 2022 (4 business days). They told me when I signed the paperwork for dis-enrollment that I would receive a full refund of the amount I paid between **** business days. It has now been 12 business days. I have emailed them twice and called them once in regards to this with no response. In addition to that, I was using veteran GI **** benefits for this program. They certified my and sent my documents over to the VA AFTER I had already dis-enrolled for the program, which is FRAUD. I would like my refund back for the kit I paid out of pocket (and never even received my kit) and for them to stop lying to individuals about what their program offers and lying to the VA about how many hours were attended just so they can get more money. This whole business is a complete SCAM and it's not a shock based on their score on BBB.

Bellus Academy is NOT a BBB Accredited Business.

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