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Business Profile

Boxing Gym

TITLE Boxing Club Chula Vista

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boxing Gym.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Joined this gym back in may. Signed a contract with them to pull funds from a specific credit card as stated by the contract I signed. Come to find out they wrongfully charged me. Ive attempted to contact the facility immediately after I received notice that payments failed. No luck in contacting. Finally was able to contact a manager. Two months ago from today she said she would discuss the issue with corporate and nothing. She also stated she would put in a cancellation from the original date of contact and Im still attempting to get charged. Per the contract signed they were supposed to charge the card bonded to the contract. They did not they charged a card that is a one time use for boxing glove rentals. I have not heard back from the issue in 2 months. The banks wont help me because it satisfies what was owed even though it goes against this facility. *** requested to speak with a mediator per the contract rules since there has not been resolution and no response with mediation requests. I will now have to take legal action for a refund due to an error from this gym. I was also told from this manager that she put in a cancellation request as of the first point of conta y which was 6/19/24 and they are still attempting to charge me for this. I attempted to correct their error immediately after seeing the card was not correct. They did not have an online option for me to do it on my own so I needed their help and they never answered phones or emails even thought in their contract it states to reach out. I never made changes they had the wrong info on file and had they helped me change the info I wouldnt be here today. They wrongfully took money from the wrong card, wont correct their error or will not discuss the matter further. I had to pay an insufficient fund fee and returned check fee for their errors and they are not willing to fix their errors but yet Im penalized and now late on bills.

  • Initial Complaint

    Date:07/16/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I need to cancel my membership which is 109/month. I have tried calling and emailing but they won't respond. The first time I tried to reach out was May 11th, so its been over a month of unanswered emails and calls. I tried to email the corporate organization, but they said they could not assist.

TITLE Boxing Club Chula Vista is NOT a BBB Accredited Business.

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