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Business Profile

Engineering

Bonobo Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Buyer beware. Bonobo Products is run by liars and thieves. I purchased a product from them about 3 months ago undertook a pre-order (at the time), indicating there would be a delay in shipment. Not a problem at first. About 2 weeks after I was surprised to see a shipment notification which was good news as I was expecting a longer wait. However I noticed that the shipment never moved and per ***** only a label was generated. I contacted Bonobo asking for further clarification, not hearing anything for almost an entire week. The first reply I received stated they would look into it and promised a re-ship if they were not able to figure it out. Okay cool a week later I hear nothing. Shocked. I emailed them again with again another 4-5 day wait, asking where my re-shipped product was. My question was eventually replied to, completely ignoring their promise to re-ship, instead blaming the problem on a shipping problem and that a new product was going to be mailed out shortly. I waited another week and hear nothing. Asking again what was going on in a 4th email, I received no reply. About 2 months after this entire thing started, the product randomly showed up in the mail with no communication from Bonobo. I replied after the arrival that I no longer wanted the product and to set up a refund return. Surprisingly I hear back quicker than in the past informing me I would get my money refunded and that I did not need to mail back to item, them apologizing. Cool. Whatever. So I waited and waited and waited with no refund. At this point I contacted my banks and filed a dispute. Bonobo countered the dispute saying they delivered the item as promised, completely hiding their promise to refund my money. This people are liars and thieves and I employ anyone reading this to stay far away from Bonobo. I will continue to share this story in the ****************** with hopes they avoid the same problems I did. Give me my money back Bonobo.

Bonobo Products is NOT a BBB Accredited Business.

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