Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon receiving a change order/bill from Dryfix, the prices did not align with pricing in previous invoices and were substantially higher. I emailed requesting they review the invoice and give consideration to the prices. They communicated pricing would be reviewed. Since then, we have met with the contractor a total of four times. Each time we met the amount billed only increased, sometimes increasing the amount requested for the same items, while other times adding line items for materials and products we had either paid for ourselves, or services already paid in-full to Dryfix and other vendors. At the end of the meeting, each time we were promised they would make concessions on price. The price only went up. The same invoice was $9,500 on February 1st, then $15,000 on February 13th, then $22,500 in our meeting on March 3rd, and over $33,000 on March 20th. Dryfix began threatening **, stopping by to tell ** they "want to make sure we feel safe in our home" so it was in our best interest to pay what **************** was asking for now, to ensure the invoice price didn't get any higher. He then began threatening to put a lien on our home. Dryfix became unresponsive and didn't complete their end of the tile contract. Ultimately we were forced to find another vendor to complete the work. As Dryfix had required we pay for half of the contract upfront, we were shocked when the incomplete work for the abandoned tile contract was added to his bill - for work they never even started. The final bill we received is a bloated mess of mostly nonsensical charges that we have already paid for. Prices increasing each time he was asked to reconsider the amount requested. We have tried many times to resolve the matter, taking the time to research/present a fair market assessment of charges, presenting cashed checks and receipts for the items already paid for and offering payment for what the market indicates is more than fair. Dryfix has intimidated and extorted our family.

  Business Response

  Date: 06/14/2023

  After carefully reviewing the complaint, we acknowledge the concerns raised and are fully committed to addressing them to reach a fair resolution. However, it is important to note that this complaint does not pertain to the quality of our work, but rather relates to a payment situation involving *************. The issue arose when ************* failed to cover the outstanding payment, and instead hired subcontractors independently to complete the work. We ceased our operations upon discovering that the area where the work was being carried out lacked the necessary permit. Additionally, due to the non-payment, we had to halt the project. Regarding the inflated invoices, it is crucial to clarify that the total amount billed increased because the customer and her spouse directed our workers to perform additional tasks that were not previously authorized by our office. These tasks included demolishing the kitchen and requesting soundproofing. The outstanding balance of $25,068.75 reflects the fair cost of the work completed, as well as the unauthorized changes made without our office's approval. In regards to the issue of threats and intimidation, we did inform ************* that a lien would be placed due to her failure to fulfill her payment obligations, which is consistent with our terms and conditions. As outlined in our agreement, if any payment is not made to the Contractor as scheduled, the Contractor has the right to cease work and keep the job idle until all payments are received. Failure to make payment within five (5) days of the due date constitutes a material breach of the agreement, allowing the Contractor to cease further work. We want to assure you that we are actively working towards resolving this matter. ************* can contact our office Monday through Friday,from 9 AM to 4 PM, to discuss the situation further and find a satisfactory resolution. Sincerely, ***********************