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Business Profile

Mailing Services

The UPS Store #0250

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been renting a postal box at *********************************************************************************. ***** since **** more than 30 years. When I first rented the box, the Store was Mailboxes Etc. and I continued renting when the owner was changed to the UPS Store. #****. I live in ****** and I need a convenient place to receive mail and packages. I now pay more than $300.00 USD a year for this service. I have to travel for work, so I am often on the road for several weeks at a time. I continue renting this box because it is convenient, and my packages and mail are there when I can retrieve them.It is not easy or fast for me to cross the border with waits of up to 3 hours to cross. When I order several Amazon products, I wait until all have been delivered before I lose half a day to pick them up. The UPS Store where my box is located has implemented a policy (without notice and without my consent) to charge $5.00 USD for any package that has been there for 5 days. This illogical policy eliminates the convenience of picking up my packages when I have time and am available. I dont know whether this policy is from *** or is a policy of the individual store, but I would like a clarification of this policy. I am paid up for the year, but if this is going to be the official policy, I will have to look for a more convenient option. I do not abuse the convenience of the store, but this week I picked up packages. Because of the July 4 holiday and because I was waiting for several packages so I could retrieve them in a single trip, the store wanted to charge $5 extra for 5 packages out of 8 received. If they cannot resolve this problem, I will have to look for another option and you will lose a loyal customer of more than 30 years. It is very difficult to complain directly to ***, the store itself does not accept complaints. ******************************* ********************* ************

The UPS Store #0250 is NOT a BBB Accredited Business.

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