We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Marijuana Dispensaries

Grasshopper Dispensary

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Marijuana Dispensaries.

Complaints

This profile includes complaints for Grasshopper Dispensary's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Grasshopper Dispensary has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/2/22 9 **************. Placed an online order for a special, buy 1 get 1 and n all connected indoor flower. Placed an order including Connected b sides indoor flower. The ad had misfits, pre roll packs n cured resin carts excluded saying nothing about b sides being excluded. Get there to be told b sides is excluded because its the same price as misfits but the ad doesnt say this. Ive already driven there, taken out cash and wasted my gas. I took a photo of the ad but was still told they wouldnt honor their advertisement. This has happened multiple times, they rarely give away the free promotions. They dont even have a subject to availability on the ad which would make some difference. As a new dispensary they should be looked into, I believe they are not operating up to standards that others are.

      Business Response

      Date: 03/15/2023

      Hello, 
      We are sorry for any inconvenience this has caused you. After reviewing your complaint we acknowledge there was a small error in the copy of our promotion, which has since been corrected.
      We can assure you this was a small mistake and it is not Grasshopper's intention to issue false advertisements on any of our products or services. Going forward our team will make it their top priority to offer accurate information on all our deals and promotions. Thank you for your reaching out to us, and we hope to better serve you in the future.

    Grasshopper Dispensary is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.