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Business Profile

New Carpets

America's Finest Carpet Co
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for America's Finest Carpet Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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America's Finest Carpet Co has 5 locations, listed below.

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    Customer Review Ratings

    2.33

    Average of 3 Customer Reviews

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    Review Details

    • Michael B

      Date: 02/09/2024

      I have had an amazing experience with Americas Finest Carpet Company. The experience from start to finish was made easy. The sales rep **** was able to find the right type of flooring for our budget and home structure. He didn't promise me the farm, He explained every aspect of the purchase process. What to expect and what a hick-up could be and how he would resolve it if it happened.I was comfortable in making the purchase. We had a few hick-**** but **** came right back with acceptable resolutions that were not ***** rigged and worked proper. I was spending my savings and he understood that. I did have concerns and we worked through then together as a team.His team has utterly WOWED me. I am very happy with my flooring purchase, installation, and the guided service he provided. I trust him with color and his keen sense of style for my home.I highly recommend giving the opportunity. ****************

    • Daniella E

      Date: 09/11/2023

      Today we had our apartment schedule for new carpet through our manager.Both of the guys were caught on video going through our property in our home.And going through my dresser drawer.I have 4 minors at home & this sickened me to stomach.I kicked them out with out their stuff as they werent even an hour into the **************** called the police & got corporate on the phone.I told them they need to send out new people to come finish the job.They told me they couldnt send anyone until Thursday (Mind you today is Monday ).As the rooms barely even have the padding & exposed nails on all the entrys to the ******************** with 4 kids ,my ********* husband.This is so wrong and unexceptionable.The lady on the phone from corporate was more worried about me letting the men get their tools then what had just happened and my carpet not even being done.They had no urgency to fix this situation asap & to fix it right away but to have us sit for days in this condition is mind blowing.I cant even put anything in our rooms as the padding smells .Still no one from the company has reached out to ****** have sent all of the videos.I am beyond upset over this **************** have also lost me as a customer from also ********************** cleaning.

    • rumana s

      Date: 08/12/2023

      My carpet was installed and after 2 years it has lost its fluffiness completely. I have had it professionally cleaned 3 ties and even sent he receipt to *****, she requested the receipts, and I emailed it to her as well as photos of Before steam cleaned and after steam cleaned, it looks the same.I have been contacting AFC for two years and they have consistently ignored me?I am giving them a final chance to restore my carpet to its original fluffiness, and they are just not moving forward with my claim.I have kept up with their warranty requirements of vacuuming each week, having it cleaned professionally every 18 months. I am appalled that they are getting A rating with BBB?? How come.You can read the following review's and they are all negative? Has BBB has lost their mind?? Please help me make my carpet fluffy again or give my $3300 back.Lousy carpets and the sales lady who sold it to me has quit 4 years ago as well?What does that tell you?Best regards,******

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