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Business Profile

Plumber

California Plumbing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/08/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 12, 2024 California Plumbing came out for 3 issues I needed serviced. They previously sent a ******* out to see what was needed and would order the parts. After a week of not hearing from them, I called them and scheduled them to come out. Issue one was I need a hose removed to replace the hose. They stated the *** needed replaced. Cost $280.29. When the second ******* came out he said I did need not need the bib replaced and just screwed the hose off. Charging $160 to s**** the hose off. Second issue was done correctly except hose sprayed water everywhere after they left. They had to come back and put in a new washer that I supplied. Third problem was a toilet that ran. They replaced parts except for flapper. I paid $507.44. When they left it still leaked. A second ******* came out and suggested I buy a new toilet. A new company came out and repaired the problem. I paid them

California Plumbing is NOT a BBB Accredited Business.

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